Job description
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role:
At Crunchtime, you will drive the strategic growth of our Operations Execution platform, leading bold product innovations that help restaurant chains optimize their businesses at scale. You’ll be at the forefront of transforming how restaurants execute operations, working directly with customers in the field while steering our platform toward aggressive expansion.
We’re seeking a visionary, customer-obsessed Product Manager who thrives on high-growth challenges and wants to shape the future of restaurant technology. This role offers the rare opportunity to scale a proven, market-leading product.
At Crunchtime, being a Product Manager means:
- Driving the success of your product with customers and financially in the market and within our portfolio.
- Being product obsessed, a high degree of customer empathy, avid learner, active and influential communicator, systems thinking, analytical and data-informed decision-maker, having clear ownership, great attention to detail, working shoulder to shoulder with Engineering and UX Design.
- Focus on customer and product discovery while driving execution.
- Being part of cross-functional teams with members from Engineering, Marketing, Customer Success, Support, Sales and Design.
What you’ll do
- Drive aggressive growth strategy to rapidly scale our market-leading platform across all restaurant chain segments
- Pioneer breakthrough features through bold experimentation and direct customer discovery in restaurant environments
- Conduct hands-on customer research including on-site restaurant visits and operator interviews to uncover untapped market opportunities
- Lead competitive innovation by identifying and capturing emerging market trends before competitors
- Build and execute strategies for new product capabilities and market segments
- Lead the development and execution of the product vision and strategy
- Define and analyze growth metrics to inform product success
What we are looking for
- 5+ years of experience managing B2B software products
- Experience building and iterating products with cross-functional teams in an agile environment.
- Excellent written and verbal communication and presentation skills with the ability to articulate customer problems to solve.
- Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback.
- Experience using customer and product discovery frameworks.
- Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields.
Nice to have
- Experience leveraging Lean Product Development methodologies
- Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields
- Experience commercializing software products
- Experience with significant change management and projects spanning multiple product offerings and technical platforms
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong companyculture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, Headspace+)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
