Revenue Operations Analyst

Job description

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

CoreWeave powers the creation and delivery of the intelligence that drives innovation.

About the Role: We are seeking a detail-oriented and results-driven Revenue Operations Analyst to join our dynamic team. This individual will play a key role in supporting both the billing processes for our cutting-edge AI cloud infrastructure services, as well as optimizing the post-sale customer journey—from contract execution all the way to invoice generation, payment, renewal, upsell, and contract termination. The role will split responsibilities equally between billing and bottom of funnel operations, ensuring a seamless and efficient customer experience post-sale.

The ideal candidate will possess a strong analytical background, systems design experience, and the ability to manage complex billing processes and integrations while collaborating closely with cross-functional teams such as RevOps, Commercial Accounting, Sales, GTM leaders, Engineering, and Product. You will work to improve both operational efficiency in billing and customer satisfaction throughout the post-sale lifecycle, driving insights and enhancing overall performance.

If you’re excited about optimizing billing systems, driving revenue operations excellence, and improving post-sale customer outcomes in a high-growth AI-driven cloud infrastructure business, we’d love to hear from you!

Key Responsibilities:

• End-to-End Billing & Automation: Partner with Revenue Operations, Commercial Accounting, Engineering, and Product teams to design and implement a comprehensive, scalable billing automation platform that accurately reflects customer billing scenarios (usage-based and fixed monthly billing).
• Month-End Billing Process: Play a key operational role in the month-end billing cycle, ensuring all billing inputs (commercial deliveries, exclusions, exceptions) are accurately reflected in customer invoices, collaborating with Sales, Deal Desk, and other stakeholders to validate contract details, pricing, and terms.
• System Integrations & Data Flow: Manage integrations between billing-related systems (e.g., Salesforce, NetSuite, Maxio, Chargify) to ensure seamless data flow and operational efficiency across platforms.
• Post-Sale & Bottom of Funnel Optimization: Collaborate with the Solutions Architecture team to optimize customer delivery, POCs/betas, and technical support, ensuring a smooth post-sale experience and improving overall customer satisfaction.
• Operational Partnership for Renewals/Upsells: Be a key operational partner for GTM teams managing customer renewals, upsells, account management, and business reviews, ensuring alignment with business goals and driving efficiency across customer lifecycle stages.
• Data Integrity & Reporting: Own data integrity for post-sale and existing customer sales motions, developing and maintaining dashboards for tracking bottom-of-funnel metrics and providing actionable insights to GTM and RevOps leadership.
• Analytics & Performance Insights: Provide insights and analytics on bottom-of-funnel performance, identifying trends, tracking KPIs, and recommending process improvements to optimize customer renewals, upsells, invoicing, and contract terminations.
• Process Improvement & Automation: Proactively identify operational gaps and opportunities for improvement in the bottom of the sales funnel, working with cross-functional teams to design and implement solutions that streamline processes, increase efficiency, and enhance customer experience.

Requirements:

• 3-5 years of experience in billing, revenue operations, or a related finance/operations role, preferably in a cloud infrastructure or SaaS environment.
• Strong understanding of billing systems and processes, with experience in tools such as Salesforce, NetSuite, or bespoke billing systems preferred.
• Analytical mindset with the ability to transform complex data into actionable insights and clear communications.
• Experience working cross-functionally on building and iterating on features with teams such as Sales, Finance, Product, and Engineering.
• Familiarity with post-sale customer journey stages, including renewals, upsells, and account management.
• Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to explain and diagram complex billing scenarios and post-sale processes to both technical and non-technical stakeholders.
• Ability to work independently while also being a strong collaborator in a team setting.
• Experience with cloud billing, usage-based pricing, and fixed-fee contracts is a plus.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $62,000-$70,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

What We Offer

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

Our Workplace

At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences.

For those who do not live within 30 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. Onboarding is essential to your success. New employees not based out of an office will be invited to attend onboarding training at one of our hubs within their first month of employment. We continue to foster a collaborative environment by bringing teams together quarterly.

California Consumer Privacy Act - California applicants only

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA) , CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [email protected].