Job description
The best CMMS for healthcare maintenance professionals.
SaaS Technical Trainer
About Us:
At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,000 hospitals with some of the largest networks in the country – including Atrium Health, UPMC, Yale New Haven, SSM Health UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.
Your Role:
We are looking for a dynamic and experienced SaaS Technical Trainer to join our team. In this role, you will be responsible for designing, developing, and delivering high-quality technical training programs to our customers, partners, and internal teams. The ideal candidate is passionate about technology, education, and customer success, and excels at making complex software easy to understand.
Your Responsibilities:
Develop and deliver engaging technical training programs (live and self-paced) for our SaaS platform.
Create training materials including presentations, guides, exercises, videos, and knowledge base articles.
Deliver onboarding and advanced product training sessions to customers, partners, and employees.
Collaborate with Product, Engineering, and Customer Success teams to stay updated on new features and best practices.
Continuously evaluate the effectiveness of training programs through assessments, feedback, and usage metrics.
Customize training sessions based on the specific needs of different audiences and industries.
Maintain and update learning resources in line with product releases and updates.
Support the development of certification programs and learning paths for various user roles.
Assist in maintaining a Learning Management System (LMS) and managing course enrollments and analytics.
Qualifications
Required:
3+ years of experience in technical training, instructional design, or related role within a SaaS or software environment.
Excellent presentation and communication skills with the ability to explain complex concepts clearly.
Experience with SaaS platforms and cloud technologies.
Proficiency in instructional design principles and adult learning methodologies.
Strong organizational skills and attention to detail.
Preferred:
Experience with LMS platforms.
Familiarity with tools such as Zoom, Camtasia, Articulate, Captivate, or similar.
Background in technical support, implementation, or software engineering is a plus.
Knowledge of scripting or APIs is a bonus.
Work Location:
Remote. Travel will be required.
Compensation:
The compensation offered for this position will be based upon relevant experience, qualifications, and work location. The starting salary for this role is $85,000
Our Values:
Customer inspired.
Solutions-first.
One team.
Impactful experts.
We look forward to hearing from you!
Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.
FSI is an Equal Opportunity Employer:
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.
