Job description
At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Job Summary:
The Sales Administrator provides critical support to the sales team, ensuring efficient operations by managing administrative tasks, customer interactions, and data processes. This role acts as a bridge between sales, customers, and internal departments, focusing on enhancing productivity and customer satisfaction.
Key Responsibilities:
1. Sales Support:
- Assist sales teams with daily tasks, including preparing quotes, proposals, and presentations.
- Schedule meetings, manage calendars, and handle communications (emails, calls).
- Maintain and update sales collateral and digital resources.
2. Order Processing & Logistics:
- Process orders accurately, and coordinate with logistics for timely delivery.
- Generate invoices, track payments, and resolve order discrepancies.
3. Customer Service:
- Address customer inquiries via phone/email, ensuring prompt resolution.
- Manage CRM records, handle complaints, and identify upselling opportunities.
4. Data Management & Reporting:
- Update CRM (e.g., Salesforce) and ERP systems, ensuring data accuracy.
- Generate sales reports (weekly/monthly), track KPIs (conversion rates, revenue), and assist in forecasting.
5. Administrative Duties:
- Maintain digital/physical files, prepare contracts, and ensure compliance with policies.
- Collaborate with finance, marketing, and logistics teams.
- Support onboarding new sales staff and organize team training.
Qualifications:
Education: High school diploma required; degree in Business Administration preferred.
Experience: 1–3 years in sales administration or similar role.
Skills:
Proficiency in MS Office, CRM software (Salesforce, HubSpot), and ERP systems.
Strong communication, organizational, and problem-solving skills.
Attention to detail, ability to multitask, and handle confidential data.
MORE ABOUT SKILLSOFT:
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
