Job description
SALES COACH
Denver/Austin Onsite or Remote Applications will be considered.
SUMMARY
The Coach, Sales coordinates and manages activities of loan specialists that close new auto loans and sell ancillary products. Responsible for managing a team of specialists, maintaining production standards, as well as ensuring daily, weekly, and monthly KPI performance goals are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas:
- Understand and demonstrate the principles of AUTOPAY’s Mission, Vision, and Values.
- Train, support and motivate the team to obtain monthly goals.
- Monitor and assign all-new lead flow. Make sure applicants are contacted, complete the application, and pre-qualify the applicant.
- Review individual daily customer service activities, providing feedback and direction.
- Handle escalated calls and defuse potential complaints.
- Conduct regular side-by-side audits of loan specialists.
- Create incentive and contest ideas that result in performance improvement.
- Responsible for required internal and external client reporting.
- Promote a cooperative and productive work environment.
- Make outbound phone calls on escalated or urgent account needs.
- Expeditious and fair handling of all documented customer service issues needing resolution.
- Responsible for inbound/outbound productivity and call quality.
- Loan Specialist subject matter expertise.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities
- Education: Bachelor’s degree in Business, Finance, or Marketing or equivalent experience required.
- Experience: Minimum of three (3) years of experience in the auto finance/lending sales industry. Experience in inside sales preferred.
- Language/Communication/Interpersonal: Excellent organizational skills. Strong verbal and written communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and all levels of management.
- Math Skills: Basic computation skills
- Analytical: Detailed-oriented with exceptional organizational skills, ability to prioritize and work independently. Strong reasoning and critical thinking skills.
- Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
- Technical: Intermediate level with Microsoft Office and Teams, keyboarding/computer skills, heavy computer, and phone usage.
- Other: High level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment.
COMPENSATION
This position pays $65,000/year salary plus uncapped commission.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WHY WORK WITH US
We come from all kinds of backgrounds and experiences to create something new: A better way to do car loans. We support a casual work environment, positive work culture, and we develop our talent to become successful leaders. Our core values of Honest, Optimism, Growth/Grit and Integrity help us create a collaborative team mindset and a better place to work.
Benefits
- PTO
- Paid Holidays
- Bonus opportunities for key production roles
- Four health insurance options
- Dental and Vision Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Supplemental Insurance
- 401(k) Retirement Savings Plan
- Beautiful Office Location in the Denver Tech Center with mountain and skyline views
- Fitness Club Access (Denver Only)
- Casual Office Environment
- Free Parking Options
- Transportation Assistance (RTD)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MACHINES, TOOLS, AND EQUIPMENT
A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.
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Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources
