Job description
Are you a systems thinker who thrives on bringing order to complexity? iMentor is looking for a dynamic Salesforce Administrator to join our team. In this role, you’ll go beyond clicks and configurations—you’ll be a problem-solver, collaborator, and trusted partner across the organization. In this role, you’ll go beyond clicks and configurations—you’ll be a problem-solver, collaborator, and trusted partner across the organization.
We’re looking for someone who is not only technically proficient but also highly emotionally intelligent. You know how to navigate ambiguity, negotiate between competing needs, and turn user feedback into actionable, innovative solutions. You’ll report to our Director of IT and partner with stakeholders across departments to build smart, scalable systems that meet real business needs.
If you’re someone who enjoys diving deep into process, collaborating across functions, and bringing creative ideas to life within Salesforce, we want to hear from you. We prefer our Administrator work on a hybrid schedule out of our iMentor office in NYC, but we are open to discussing that this position be a remote opportunity for the right candidate.
Responsibilities
Serve as a strategic leader in cross-departmental stakeholder engagement by establishing and promoting best practices for Salesforce usage. Drive adoption of new processes, procedures, and technologies through effective communication and collaboration. Lead training initiatives for both new and existing staff to ensure confident and consistent use of Salesforce and its integrated systems See more detailed responsibilities under the following categories:
Salesforce Optimization
- Lead the continuous improvement of Salesforce to align with organizational goals, particularly in support of fundraising, program delivery, partnership growth, and stakeholder engagement.
- Collaborate with cross-functional teams to identify opportunities for automation, improved workflows, and enhanced data visibility.
- Design and maintain dashboards and reports that provide actionable insights for leadership, and program teams.
- Evaluate and implement new Salesforce features and third-party tools to enhance system performance and user experience.
- Ensure data integrity and consistency across all Salesforce objects and integrations.
User Support & Training
- Serve as the primary point of contact for Salesforce-related inquiries and technical support.
- Provide onboarding and ongoing training to staff through documentation, demos, and virtual/in-person sessions.
- Develop and maintain user guides, FAQ, and training materials tailored to different user roles.
- Monitor user adoption and proactively address gaps in usage or understanding.
- Support users in creating and customizing reports and dashboards relevant to their roles
Administration & Maintenance
- Manage user accounts, roles, profiles, permission sets, and sharing rules to ensure secure and appropriate access.
- Create and maintain custom objects, fields, validation rules, flows, and page layouts.
- Perform regular data imports, exports, deduplication, and cleanup to maintain a high-quality database.
- Maintain and troubleshoot integrations with tools such as FormAssembly, Eventbrite, Beaufort12, Campaign Monitor and DocuSign.
- Monitor system performance and resolve issues related to configuration, automation, and data quality.
Learning & Development
- Stay current with Salesforce releases, features, and best practices through continuous learning and certification.
- Participate in Salesforce community groups, webinars, and training opportunities to bring new knowledge into the organization.
- Collaborate with team to understand evolving needs and translate them into Salesforce solutions.
- Contribute to testing and deployment processes, including user acceptance testing (UAT) and quality assurance (QA) in sandbox environments.
Qualifications
- At least 3 years of experience with Salesforce administration in an organization with over 100 users
- Experience with Salesforce automation tools such as Flow, Process Builder, and Workflow Rules.
- Ability to collaborate with fundraising teams to build dashboards that support donor engagement, campaign tracking, and revenue analysis.
- Understanding of API integrations and tools such as Postman, curl, and JSON.
- Experience supporting products using a ticketing system
- Bachelor’s degree required
- Salesforce Administrator Certification
Pluses
- Experience in Agile or other software development methodology
- Non-profit organization Salesforce experience
- Salesforce development and technologies: Apex, Process Builder, SOQL, Flow, Visual Force and Agent AI.
- Experience with API integrations and tools including Postman, curl, and JSON
Compensation & Benefits
- Salary $80,000 - $85,000 annually commensurate with experience.
- Up to 100% employer funded comprehensive medical and dental coverage
- 18 paid days annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually 401K match up to 4%
- Flexible Home/Office/School working arrangement
- Pre-tax commuter benefits
- Dependent care and health care flexible spending plans
- 1 hour of wellness time off per week for wellness activities of your choosing
- Flexible personnel wellness budget for reimbursements or marketplace purchases
- Every staff member is eligible for organization-sponsored professional development annually
- 9 weeks of paid parental leave
$80,000 - $85,000 a year
