Summary
The Sr. Account Manager at Zelis Healthcare will be responsible for managing key client relationships, analyzing performance results, identifying upsell opportunities, and maintaining awareness of ZELIS standards. The ideal candidate should have 5+ years' experience in healthcare or healthcare IT account management, dynamic interpersonal skills, thorough knowledge of Excel and other MS Suite products, and Salesforce.
Requirements
- 5+ years' experience working in a healthcare or healthcare IT account management and/or similar role
- Dynamic interpersonal skills that will enable developing a strong rapport with clients and internal stakeholders to achieve maximized results and client satisfaction
- Thorough knowledge of Excel and other MS Suite products
- Thorough knowledge of Salesforce
Responsibilities
- Build and maintain outstanding partnerships with key client accounts
- Analyze performance results for trending analysis and opportunity relating to key client/revenue accounts
- Perform stewardship meetings & proactively identify upsell opportunities as well as opportunities to enhance client satisfaction
- Identify education and training opportunities to key client accounts as needed
- Participate and support ZELIS RFP processes/procedures as needed
- Advise senior level management on client issues; seek guidance, as needed, to develop internal and external solutions, as applicable
Benefits
Travel requirements to (primarily) domestic destinations should not exceed 30%
