Job description
About Donorbox
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.
🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We’re proud of what we do, and our product reflects it!
The Role
We are seeking a highly analytical and detail-oriented Senior Business Intelligence Analyst to join our Data Team. This role is pivotal in guiding technical decisions, enabling product development, and supporting customer-facing teams by leveraging data insights to drive business strategy.
As an individual contributor within our Data Team, you’ll be responsible for developing and delivering actionable insights, dashboards, and strategic recommendations that directly support decision-making across the organization. Your insights will help us understand user behavior, optimize workflows, and measure the effectiveness of our solutions.
Who You Are
You’re a curious, analytical thinker with a passion for turning raw data into clear, actionable insights. The ideal candidate brings strong technical skills in data modeling, SQL, and data visualization, but more importantly, knows how to ask the right questions, clarify business goals, and drive impact through data storytelling.
You thrive in cross-functional environments where communication matters as much as code. You’re comfortable translating complex data into meaningful insights for non-technical audiences, and you enjoy digging into business problems as much as designing dashboards. You’re detail-oriented without losing sight of the bigger picture, and you consistently look for ways to improve processes, inform strategy, and enable smarter decisions.
You’re also:
- A strategic partner who sees data as a business asset, not just a technical function.
- Proactive and self-directed, with a bias toward action and continuous learning.
- Able to balance speed and accuracy while working in a fast-paced environment.
- A collaborator at heart who values strong relationships and shared success.
- Comfortable with ambiguity and able to navigate evolving priorities with grace and focus.
Responsibilities
- Partner with stakeholders across departments (e.g., Marketing, Sales, Operations, Product, Finance) to understand business needs, define success metrics, and frame data questions effectively.
- Design and build dashboards, reports, and ad hoc analyses using tools like Tableau, Power BI, or Superset.
- Write and optimize SQL queries to extract, clean, and manipulate data from various systems.
- Translate complex data sets into clear, concise insights tailored to non-technical audiences.
- Proactively identify opportunities for data-driven improvements in business performance.
- Collaborate with data engineers to define and validate data sources, pipelines, and metrics.
- Support self-service analytics by building scalable data models and reusable templates.
- Document methodologies and maintain data accuracy, consistency, and integrity.
- Mentor and support less senior analysts, providing guidance on both technical development (e.g., SQL, data modeling, visualization best practices) and the business application of analytics. Help them grow not just as coders, but as strategic thinkers, able to translate data into meaningful insights that drive action.
Qualifications & Experience
- 5+ years of experience in business intelligence, analytics, or related roles.
- Advanced SQL skills and comfort working with large, complex data sets.
- Proficiency in at least one major BI/visualization tool (e.g., Tableau, Power BI, Looker, Superset).
- Strong understanding of data modeling and data warehousing concepts.
- Exceptional communication skills—able to engage stakeholders, manage expectations, and present findings clearly to both technical and non-technical audiences.
- Proven ability to connect data insights to business outcomes.
- Comfortable working independently in a fast-paced, cross-functional environment.
Bonus
- SaaS and/or payments experience preferred.
- Non-profit experience is a plus.
Details
- Fully remote based in Canada
- Salary: $70,000-$80,000 USD (~$96,000-$109,500 CAD)
Benefits & Perks
- Fully remote work from the comfort of your home
- Eligibility for employee equity plan (stock options)
- Generous time off policy of 21 days (birthday included 🎉), 9+ holidays, and 2 paid volunteer days
- Employer-sponsored health insurance plan through TriNet
- Reimbursement package for home office expenses and professional development, up to $1.5k
- Wellness program with fitness and mindfulness classes
- Love your work and our mission of serving nonprofits!
The Application Process
We have 6 stages:
- Apply here and fill out our questions to tell us about you!
- Prescreen Call with Talent Acquisition Associate
- Interview with Hiring Manager
- Technical Interview
- Panel/Final Interview
- Background Check & Reference Checks
If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
