Job description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity?
Intercom is looking for a Senior Recruiter to help scale our organization and contribute to our team’s growth and success. You will drive full cycle recruitment for senior and leadership level positions for our GTM and G&A teams. You will effectively partner with leadership and execs and be a strategic talent partner and advisor across the organization. You will leverage your recruiting expertise and deep knowledge of Intercom’s business to design strategy and differentiate Intercom in the market. As a senior member of the recruiting team, you will coach and develop teammates through your advanced understanding of recruiting processes and best practices. You will proactively identify opportunities and solutions to improve and iterate on recruiting processes and partner with stakeholders to drive solutions forward. This is a strategic recruitment opportunity where you can make a big impact on Intercom’s strategy and goals.
What will I be doing?
- Partner with Intercom’s leaders and executives to deeply understand their needs and develop functional recruiting strategies to drive our GTM and G&A organization’s growth.
- Influence stakeholders on their approach, strategy, and processes. Create diverse and robust pipelines and attract and convert talent through creative sourcing tactics.
- Leverage data to diagnose challenges in a search, proactively create and execute solutions and influence and advice stakeholders.
- Leverage AI tools and platforms to enhance candidate sourcing, screening, and engagement, driving greater efficiency and effectiveness throughout the recruitment process.
- Provide an excellent candidate experience and serve as a trusted partner.
- Coach and mentor recruiters across the team. Drive the team’s excellence in execution.
What skills do I need?
- 8+ years of full cycle recruiting experience in a high growth tech environment.
- Deep expertise and talent market intelligence across business teams (GTM and G&A functions).
- Creative recruiting approach and capable of attracting and converting talent.
- Proven experience utilizing AI-powered recruitment tools.
- Proven track record of meeting and exceeding hiring goals.
- Data and metrics driven, ability to use data to inform decisions.
- Strong analytical, conceptual, and problem-solving abilities.
- Passion for building and managing diverse pipelines.
- Aligned with Intercom’s values; growth mindset, highly collaborative, work with a sense of urgency and obsess about customer success.
- Familiarity with Greenhouse; bonus points for familiarity with Ashby Analytics & Brighthire
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $152,100 - $181,675. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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