Job description
Company Description
Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond “roles” or “jobs” to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.
We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
Job Description
The Senior Program Coordinator will join a fabulous team of professionals working in a fast-paced, process and partnership-driven environment. The Senior Program Coordinator will facilitate and manage various processes (client-specific) within the contingent/contract worker lifecycle from onboarding through to off-boarding. The Senior Program Coordinator also provides first-level customer support to Sponsors (Hiring Leaders) and Supplier Partners.
Responsibilities
- Assist hiring leaders, program team, and supplier partners during all stages of the contingent talent acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
- Document all client-reported issues and track resolution through to completion, ensuring high customer satisfaction.
- Maintain and update worker assignments to reflect appropriate changes.
- Provide constant communication to clients, suppliers, and other partners via email, and phone/virtual calls.
- Conduct research and analysis to resolve client or supplier inquiries as needed.
- Provide program status reports to leadership as required.
- Support the program manager and program team in invoice management.
- Changes or amendments in the VMS (Beeline), such as cost center, hiring leader, budgets, etc.
- Monitor performance against contract SLAs (i.e., pending end of assignments, invoicing, time and expense management, and vendor compliance tracking).
- Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.
Qualifications
- 2 to 3 or more years in recruitment, staffing, administration, coordination, facilitator of vendor management processes, and/or MSP experience.
- Excellent analytical and problem-solving skills, with the proven ability to documentation and follow-up skills.
- A meticulous eye for detail, organized, with proof of execution and great stakeholder management capabilities.
- Strong determination to impact performance, with excellent time management, someone who is self-motivated and can persevere in a complex highly matrixed environment.
- Excellent customer service skills with an aptitude for administration and support, in addition to clear verbal and written communication skills.
- Someone who is determined & outgoing, yet professional, curious by nature, and yet understands the importance of adding value and partnership in recruitment.
- Bachelor’s degree in any field.
- MS Office/Tools - intermediate to advanced skills.
- VMS or related systems/tools or someone who is an efficient learner and quick to pick up technologies, resources, and processes.
- Must be willing to work nightshift and hybrid work arrangement (office is based in Ortigas Pasig area)
Additional Information
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
