Senior Commercial Optimization Partner

Job description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

As a Sr. Commercial Optimization Partner, you will play a pivotal role in evaluating and planning innovative strategies to drive significant revenue growth across Constant Contact’s commercial functions. You will be instrumental in driving operational excellence through continuous iterations to our customer growth strategy and commercial execution. You’ll shape and ensure the realization of strategy into the processes of sales, customer success, and support teams coordinating the effective execution of growth initiatives and enhancing customer acquisition and retention within our diverse customer segments. You will serve as the voice and advocate for our commercial teams into our customer growth segments, ensuring growth strategy is harmonious with the realities of commercial operations.  This role is critical in optimally aligning Constant Contact’s commercial execution to our growth strategy to exceed growth targets and deliver exceptional value to our customers.

What you’ll do:

Strategic Growth Enablement:

• Act as a key advocate for and collaborate closely with customer specific growth segments across Sales, Customer Success, and Customer Support to integrate new strategies.
• Serve as the primary liaison between the growth segments and sales, customer success, and support, ensuring that functional needs, priorities,  and customer insights inform growth strategy planning and execution.
• Support the prioritization of growth initiatives within Commercialization functions to ensure alignment with overall business objectives.
• Ensure the robust execution of growth segment initiatives through Commercialization functions to drive sustained growth and improve customer retention.
• Advise growth segment teams on Commercialization processes and help shape the transition of growth segment strategy, playbooks, and deliverables into effective customer interactions.
• Lead the seamless transition and adoption of growth segment playbooks into functional on-the-job playbooks and daily operations.
• Provide hands-on assistance and guidance to Commercialization functions in the implementation of new growth segment initiatives.
• Provide feedback to adapt growth segment strategy in real time.

Process Optimization & Analysis:

• Continuously analyze the effectiveness of existing Commercial processes, identifying key areas of execution success and opportunities for improvement.
• Proactively identify, champion, and drive improvements to our Commercialization processes, enhancing efficiency and effectiveness.
• Develop and document critical operational resources, such as clear rules of engagement, to ensure consistent and effective execution.
• Understand and recommend the application of AI within commercial processes to identify and implement work and time-saving improvements for commercial teams.
• Oversee the commercialization of the entire customer lifecycle, from acquisition to retention in alignment with our customer-specific growth segment strategies.

Leadership & Collaboration:

• Demonstrate exceptional cross-functional collaboration, building strong relationships and fostering alignment across diverse teams.
• Exhibit strong communication skills, effectively conveying complex ideas and strategies to various audiences.
• Exemplify and drive accountability in cross functional working groups and in Commercial execution of growth initiatives
• Provide coaching, mentoring and authentically honest feedback to team members and colleagues, fostering a culture of continuous improvement to achieve operational excellence and development.
• Ensure that revenue strategy is meticulously aligned with overarching business objectives.

Who you are:

• You have 7–10 years of experience in strategic operations, business operations, program management, or roles—preferably in tech or fast-paced, matrixed environments.
• You are a results-oriented strategist with a passion for driving revenue growth and operational excellence.
• You possess an exceptional understanding of commercial processes and can synthesize data-driven insights to inform strategic decisions.
• Your project management skills are strong, and you excel at overseeing the commercialization of the entire customer lifecycle.
• You are an exceptional cross-functional collaborator, capable of building strong relationships and fostering alignment across diverse teams.
• Your communication skills are highly developed, allowing you to effectively convey complex ideas and strategies.
• You consistently drive accountability in cross-functional working groups.
• You are energized by new challenges and are dedicated to making a tangible impact on business objectives and customer success.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$102,800—$128,500 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we’re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you’re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.