Job description
About the company
Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.
About the Role
We’re looking for a Senior Community Trainer to execute and scale our customer-facing training programs. Reporting to the Head of Community Training, this role will manage the daily operations of our training initiatives, support the execution of the Inspiren Learning Center, and ensure consistent and effective education throughout the customer journey.
You will be instrumental in delivering training content, maintaining educational standards, and supporting cross-functional teams in driving customer engagement and product adoption.
What you’ll do
Program Execution & Daily Operations
- Deliver and facilitate customer training across implementation, go-live, and ongoing education phases.
- Support the development and maintenance of training plans and materials aligned with our training framework.
- Manage scheduling, coordination, and delivery of live and asynchronous training sessions.
- Track participation, completion, and engagement metrics across training programs.
Content Management & Standardization
- Ensure training content is up-to-date and aligned with product updates, customer needs, and compliance standards.
- Assist in maintaining a library of pre-packaged training modules tailored to various customer segments and roles.
- Support the upkeep and expansion of the Inspiren Learning Center and related knowledge assets.
Customer Engagement & Adoption
- Work with Implementation and Clinical Success teams to ensure training pathways are effectively executed.
- Monitor and report on customer progress, proficiency, and training effectiveness.
- Provide input for case studies and success stories that highlight effective product adoption.
Cross-Functional Collaboration
- Collaborate with Product, Marketing, and Clinical Success to ensure training materials reflect evolving messaging and product capabilities.
- Relay customer feedback and usage patterns to inform product and training updates.
About you
- 5 years in a training, customer onboarding, or implementation support role (preferably in healthcare or SaaS).
- Strong communication and presentation skills, both in-person and virtual.
- Experience developing and delivering engaging training content.
- Familiarity with LMS tools, customer training platforms, and tracking KPIs.
- Highly organized, self-motivated, and detail-oriented.
- Comfortable working cross-functionally in a fast-paced environment.
Nice to Have
- Experience in HIPAA-compliant environments.
- Knowledge of EHR systems (e.g., ALIS) or healthcare workflows.
- Instructional design or adult learning certification.
Details
- The annual salary for this role is $115,000-$130,000 + Equity & Benefits (including medical, dental, and vision)
- Flexible PTO
- Location: Remote - US
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Equal Employment Opportunity (EEO) Statement
Inspiren does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
