Job description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
Vonage is undergoing an ambitious transformation to become the global leader in providing business innovation through network-powered solutions. As we evolve, we’re building a forward-looking, world-class Ethics & Compliance Office (ECO) to meet the opportunities and risks of where Vonage is going – not just where it’s been.
We’re looking for a Senior Compliance Counsel to join our Legal Department and play a foundational role in this transformation. This is a high-impact role that combines strategic program development with hands-on operational execution. Reporting to Vonage’s Senior Compliance Officer, you’ll help shape and implement a fit-for-purpose ethics and compliance program that supports innovation, reflects our values, and lives up to the standards set forth in our Code of Business Ethics.
You’ll serve as a deeply-engaged, solutions-focused strategic partner to the Senior Compliance Officer and internal stakeholders, driving key initiatives such as policy development, risk assessments, training, and remediation, while also providing day-to-day legal and compliance guidance on business activities. Particular focus areas include global trade compliance, third-party risk management, and integrating ethics and compliance into product and operational decision-making. You will be expected to take full ownership of complex issues from identification through resolution, aligning cross-functional stakeholders, assessing risks, and enabling informed decision-making.
This is a unique opportunity to join a team building a scalable, modern compliance function that will enable smart, sustainable growth while embedding a strong culture of integrity, collaboration, and accountability across Vonage.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…
What you will do:
Strategic Responsibilities:
- Support the design and implementation of Vonage’s ethics and compliance program in alignment with regulatory expectations and industry best practices.
- Serve as a key legal and compliance advisor across the business, partnering with commercial, marketing, finance, operations, and other teams to integrate compliance into day-to-day decision-making and business operations.
- Provide guidance on new product and service development to ensure alignment with our Code of Business Ethics and other regulatory requirements (e.g., export controls, sanctions).
- Lead development and implementation of Third-Party Risk Management strategies, including due diligence, onboarding, partner lifecycle monitoring, and auditing and monitoring.
- Lead and support compliance risk assessment activities and develop mitigation strategies in collaboration with cross-functional partners.
- Contribute to the development, implementation, and periodic review of policies, processes, and controls across core areas of compliance risk.
- Act as a senior delegate and trusted partner to the Senior Compliance Officer, owning projects and driving strategic initiatives, program implementation, and cross-functional risk mitigation efforts.
- Frame complex legal and regulatory compliance risk issues in business-centric terms, clearly communicating trade-offs and enabling the business and leadership to make informed decisions.
- Proactively connect with stakeholders across business, functional, and Legal Department teams to break down silos, share insight, and foster shared responsibility and accountability.
- Model ethical leadership and serve as a visible champion of ethics and compliance, helping to embed a culture of integrity, transparency, and accountability across the organization.
Operational Responsibilities:
- Provide real-time compliance advice and support on business-as-usual (BAU) operations, including contract reviews, escalations, and internal client consultations.
- Serve as the company’s primary subject-matter expert on trade compliance matters, including export controls and global sanctions regimes (EAR, OFAC).
- Oversee third-party sanctions screening, onboarding, and lifecycle monitoring programs, including the development of audit and review mechanisms.
- Support the implementation, administration, and refinement of operational compliance processes to support the business, including gifts and hospitality, T&E, contributions/donations, and conflicts of interest disclosures, in order to ensure alignment with policies and risk appetite.
- Deliver targeted training to teams with elevated risk exposure and contribute to enterprise-wide messaging promoting ethical conduct.
- Support remediation efforts following compliance reviews, investigations, or audit findings, including coordination of corrective actions and policy/process enhancements.
- Provide legal and compliance support across a range of risk areas, including anti-fraud, AML, anti-bribery and anti-corruption, antitrust/competition laws, and human rights, to help ensure effective implementation of relevant processes and controls.
- Monitor regulatory developments and evolving risk areas and advise on potential business impacts.
- Operate with urgency and curiosity, seeking input from a diverse range of perspectives and promoting solutions that accelerate the business while promoting a culture of ethics and integrity.
What’s required for application:
- Attorney qualified to practice in the U.S. with a minimum of six (6) years of post-qualification experience in a legal or compliance role.
- Experience in global trade compliance (e.g., export controls, sanctions), including conducting risk assessments, hands-on program design, and/or operational leadership.
- Proven experience providing day-to-day legal/compliance guidance to internal clients in a dynamic tech or telecommunications environment.
- Strong background in Third-Party Risk Management, including designing or running onboarding, screening, due diligence and monitoring programs.
- Experience conducting compliance risk assessments and developing or enhancing corporate compliance programs consistent with the Hallmarks of an Effective Compliance and Ethics Program and DOJ’s Evaluation of Corporate Compliance Programs guidance.
- Excellent written and verbal communication skills with an ability to explain complex issues in practical terms.
- High integrity, sound judgment, and the ability to work both independently and collaboratively across teams.
- Practical, solutions-oriented mindset with a strong sense of ownership and accountability.
Desired Skills:
- Prior in-house experience in the SaaS or telecom industry or law firm experience advising tech or telecom industry clients on ethics and compliance programmatic matters.
- Familiarity with global anti-bribery and anti-corruption laws and frameworks (e.g., FCPA, UKBA); anti-money laundering (AML) and financial crime compliance requirements; environmental, social, and governance (ESG) standards and disclosures; and global data privacy regulations (e.g., GDPR, CPRA).
- Project management, change management or process improvement experience.
- Experience with compliance technology platforms or automation tools.
- Exposure to working within a global regulatory framework and/or parent-company oversight model.
What you will bring:
Common Character/Behavioral Traits:
- A strategic, business-oriented mindset with the ability to align compliance initiatives with broader company goals and operational realities.
- Passion for building and shaping a modern ethics and compliance function and energized by the opportunity to contribute to a high-growth company undergoing major transformation.
- Comfortable operating with autonomy in a fast-paced, dynamic environment where priorities shift and speed matters.
- Proactive and solutions-oriented; seeking to enable the business while maintaining a clear-eyed view of risk, integrity, and ethical standards.
- Strong interpersonal skills with the ability to build trusted relationships across diverse functions and seniority levels.
- Highly collaborative team player who listens actively, communicates clearly, and takes initiative without waiting to be asked.
- Demonstrates sound judgment, personal accountability, and a high degree of professionalism in all interactions.
- Intellectually curious with a strong interest in innovation, emerging compliance risks, and technology-driven solutions.
- Takes full ownership of issues from end-to-end, simplifying complexity and aligning stakeholders to achieve lasting solutions.
- Communicates with precision and purpose, translating complex legal and regulatory compliance issues into practical, clear advice that drives informed business decision-making and actions.
How you’ll benefit
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
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There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
