Job description
About Ontra
Ontra is the global leader in AI legal tech for private markets. Powered by industry-leading AI, data from 1M+ contracts, and a global network of legal professionals, Ontra’s private markets technology platform streamlines and optimizes critical legal and compliance workflows across the full fund lifecycle. Ontra’s purpose-built solutions automate contracts, streamline obligation management, digitize entity management, and surface insights. Trusted by more than 800 global GPs, investment banks, law firms, and advisors - including nine of the top ten PEI-ranked firms worldwide - Ontra helps firms focus on what’s important to them.
Our Culture
Ontra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it’s embedded in our culture, and AI plays a crucial role in everything we do.
Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one.
For this job, we are currently only hiring candidates based in the United States. For more information on where we employ, please see below.
About the Role
Ontra is seeking a Senior Customer Marketing Manager to join our Growth Marketing team.
We’re looking for someone excited to drive customer engagement initiatives, craft targeted in-app marketing campaigns, develop lifecycle programs, and collaborate cross-functionally to enhance customer education and maximize revenue impact.
If you are a dynamic strategist with a strong ability to execute, have a knack for aligning marketing initiatives with growth goals, and a talent for crafting customer-centric narratives, we’d love to get to know you!
What You’ll Do
- Strategic Campaign Development: Create and implement targeted campaigns, in-app marketing, and lifecycle programs that drive product adoption, increase usage, and capitalize on upsell/cross-sell opportunities.
- Customer Experience Enhancement: Shape and improve customer experiences by educating clients about the full suite of products, ensuring they understand and utilize their full value.
- Data-Driven Insights Utilization: Analyze and apply data insights to identify trends and opportunities, driving revenue growth and improving net dollar retention.
- Cross-Functional Collaboration: Maintain regular communication with Growth Sales, Customer Success, and Product teams to align on strategic initiatives and maximize customer engagement strategies.
- Quarterly Campaign Execution: Plan and implement strategic customer campaigns on a quarterly basis to promote consistent engagement and measure growth against set objectives.
- Channel-Specific Partnerships: Collaborate with various marketing functions to execute programs tailored to specific channels, ensuring cohesive and effective marketing efforts.
What You’ll Bring
- Experience in Marketing: 7+ years in marketing, including 3+ years of experience specifically in B2B customer marketing.
- Multi-Channel Strategy: Proven experience in creating and executing multi-channel engagement strategies to drive customer interaction and retention.
- Data Analysis Skills: Ability to analyze customer data and marketing metrics to optimize programs, with a strong understanding of customer growth marketing techniques such as upsell, cross-sell, and adoption.
- Communication Proficiency: Your excellent communication skills allow you to build effective messaging, compelling storytelling, and collaboration across diverse teams.
Hiring Locations We currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC Hong Kong
EMEA United Kingdom
Benefits Snapshot
- Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
- Twice yearly team offsites for in-person collaboration
- Paid flexible time off policy
- Paid parental leave and benefits
- Employer-supported retirement contributions, varying by country
- Monthly phone and internet reimbursement
- Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
- Various options for medical, dental, and vision insurance
Travel Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need.
Inclusivity Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Personnel Privacy Notice: View here.
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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