Job description
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a _“perfect”_ candidate, so we don’t look for the right “ fit” – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Overview:
Global HQ - United States
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy, sell and support cloud solutions. We are a fast-growing, dynamic and high-energy organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a _“perfect”_ candidate, so we don’t look for the right “ fit” – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The Senior Director of Loyalty Programs oversees the industry leading Voyager Alliance. Voyager Alliance integrates every aspect of our Partner Experience and drives differentiated experiences across the entire partner journey. This role will work relentlessly with the business to deliver new and innovative value additions to our partner community.
The Senior Director harnesses data and tools to incorporate partner personas and profiles, map Partner journeys, and to develop differentiated value propositions. They collaborate with teams across the organization to launch and manage new value offers.
This role is also instrumental in leading a new rewards model, allowing partners to further grow their business and tailor their Pax8 experience.
Essential Responsibilities (includes, but is not limited to):
Lead the Voyager Alliance program, including roadmap and strategy. Ensuring alignment with overall business objectives
Complex stakeholder management will be required to foster collaboration and delivery against deadlines
Maintain a deep understanding of the evolving needs of partners and what is needed to support their growth.
Embrace a product mindset through the launch of monthly incentives and improvement
Support regional teams across three geo’s in the rollout and launch of program
Develop and maintain the metrics and data strategy to measure partner success
Build, manage, and grow the point based Rewards program
Meet with Vendor specialists to create growth centered offers and promotions
Ideal Skills, Experience, and Competencies:
At least one (3) years leading customer experience functions
At least three (3) years of leadership experience
Successfully launched and managed a customer loyalty/rewards program
Demonstrated ability to operate effectively in a matrix environment
A self-motivated, strategic thinker, highly commercial with a drive for executional excellence
Demonstrated ability to work internationally, engaging across US, EMEA and APAC
Flexible and comfortable working on multiple initiatives.
Ability to adjust to an evolving landscape with short notice is mandatory.
Experience of design thinking and customer journey mapping
Ability to present complex material and command the attention of audiences
Creative thinker and problem solver—always looking beyond the available options when up against roadblocks
Strong communication skills and ability to collaborate with internal and external teams
Experience learning and navigating within a high-growth and fast paced environment
Proficiency with Microsoft Office, Salesforce, Wrike, and ServiceNow
Required Education & Certifications:
- B.S./B.A. degree in related field or equivalent work experience
Compensation:
Qualified candidates can expect a compensation range of $131,000 to $164,000 or more depending on experience.
Expected Closing Date: 05/08/2025
\*\*\* Colorado law requires an estimated closing date for job postings. Please don’t be discouraged from applying if you see this date has passed\*\*\*
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
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