Senior Director, Operations and Total Rewards

Job description

Why we need you

Springboard Collaborative invites talented and passionate candidates to apply for the position of Senior Director, Operations and Total Rewards. The Senior Director, Operations and Total Rewards will be responsible for managing operations and leading Springboard’s progressive total rewards program. A successful candidate will be a strategic and operational leader experienced in building infrastructure and excited to execute forward-thinking solutions. This is a remote position.

Springboard Collaborative closes the literacy gap by closing the gap between home and school. We coach educators and family members to help kids learn to read by the 4th grade. Springboard envisions a world in which parents and teachers work together, rather than in isolation, to accelerate student learning. The Senior Director, Operations and Total Rewards supports this goal by ensuring our staff have the support they need to grow and excel at their jobs, with an equitable above-market compensation package across the organization and industry.

The Senior Director of Operations and Total Rewards will supervise the Total Rewards (3 FTE) and Operations (2 FTE) teams. The Senior Director will report to the Vice President of People Operations and work as part of the Business Strategy Team. This is a great opportunity to support an entrepreneurial team and maximize the impact of a rapidly growing organization.

You can read more about the requirements, competencies, goals, and responsibilities below. We’d love to have you join us!

This is important

We are an equal-opportunity employer. Diversity is more than a commitment at Springboard Collaborative—it’s at the core of what we do and how we do it. No one can solve a problem better than those who experience it firsthand. That’s why Springboard aspires to hire a diverse team that is representative of the marginalized communities we serve.

We also know that having a diverse workforce makes for a better workplace. Springboard’s hiring process seeks individuals who value diversity of race, gender, sexual orientation, religion, ethnicity, national origin, etc.

Finally, if you’re passionate about an open role, we encourage you to apply— even if you don’t meet 100% of the qualifications listed on the job description!

Here are your priorities in the first year:

• Implement compliance training that focuses on harassment prevention, time and attendance management, and supervisor employment law.
• Ensure relevant  service requests have a 90+% on-time completion rate
• Maintain or improve the Total Rewards and People Operations team’s employee engagement score.
• Complete or make progress on all People Operations and Total Reward categories on the Team roadmap.

Here are your responsibilities within and beyond the first year:

You lead Springboard’s compensation processes and strategy to ensure equity across the organization.

• Conduct analysis to determine appropriate compensation for positions and candidates.
• Oversee communication and operations for incentive programs, salary adjustments, and location-based pay.

You oversee a progressive benefits strategy and manage the organization’s benefits plans.

• Oversee relationships with insurance brokers and vendors for various benefits, including health, dental, vision, supplemental plans, and retirement savings.
• Annually auditing offerings and benefits plans based on employee feedback; ensure rates and products meet employee needs while controlling costs.

You lead and design processes that support human resources operations across the organization for full-time and part-time staff.

• Oversee internal and external HR customer support and ensure efficient HR processes.
• Drive improvements in employee experience using people data.
• Coordinate with other departments to optimize HR operations.
• Manage and execute processes to onboard 100+ seasonal and part-time program-facing staff.

You use best practices to design and support an exceptional employee experience.

• Manage onboarding and offboarding processes for full-time and seasonal staff.
• Oversee employee resource groups, engagement activities, and recognition programs.

With the support of other People Operations leaders, you monitor HR regulatory compliance and risk management.

• Ensure compliance with state and federal regulations, including ADA, FMLA, workers’ compensation, and unemployment.
• Assess regulatory risks and enforce mitigating strategies.
• Provide ongoing training and communication on HR policies and procedures.
• Manage multi-state regulatory compliance for 100+ seasonal part-time staff.

You manage Springboard’s HRIS system and payroll administration.

• Oversee payroll processing for full-time, part-time, and session staff.
• Manage the HRIS system, including implementation and integration with other systems.

What you offer us

Here are the competencies and requirements we expect the right candidate to have:

• Valuing Equity: You consistently evaluate HR strategies and policies to assess their potential for disparate impact, ensuring alignment with regulatory compliance requirements such as EEOC and State Affirmative Action standards.
• Staff management: You clearly set and document expectations, quickly address performance issues, and take responsibility for the team’s overall performance. You also actively observe and document individual progress to ensure the team meets goals and maintains high standards.
• Decision-making and judgment: You apply a logical, structured approach to decision-making, weighing people and business implications while considering precedents. You seek expert guidance when needed and make decisions promptly, ensuring timely action and effective facilitation.
• Analysis/Reasoning: You prepare and present budgets and forecasts, making data-driven recommendations to improve the cost-effectiveness of benefits and total rewards. You also maintain dashboards and reporting tools to provide key performance metrics to influence decision-making and drive improvements.
• Risk Management: You identify, assess, and manage risks while striving to achieve key objectives. By instructing and coaching the organization on compliance with rules and regulations, you effectively communicate, educate, and build trust to ensure voluntary adherence.
• Process improvement: You foster a culture of continuous improvement within your team, enhancing the efficiency and effectiveness of HR processes. You drive streamlined workflows and improved outcomes by identifying bottlenecks, automating repetitive tasks, and leveraging HR technology solutions.
• 5+ years of HR, Talent, or People Operations experience, including experience owning policy, compliance, and employee experience.
• 3+ years of compensation and benefits experien ce, including managing the compensation and benefits agenda for a fast-paced, rapidly scaling organization.
• 3+ years of experience managing a team.
• Experience building employee-centric total rewards strategies and programs while balancing business goals and financial boundaries.
• Experience managing HR systems, including HRIS or ERP systems, performance management systems, and employee experience platforms.
• HR certifications(SHRM-CP/SHRM-SCP, PHR/SPHR, or other recognized certifications).

It would also be nice if you had:

• Experience working with a multi-state organization.
• Experience working with a large seasonal and part-time workforce.
• Experience working in education, edtech, or non-profit organizations.
• A compensation professional (CCP) certification or a benefits professional (CBP) certification.

While this description is meant to provide an overview of the goals and responsibilities of the Senior Director, Operations and Total Rewards, we seek candidates who demonstrate flexibility and can adapt to evolving needs in an entrepreneurial environment.

What we offer you

Compensation

Our compensation values: At Springboard, compensation equity is integral to the way we operate and our commitment to competitiveness, pay equity, performance-based rewards, transparent & equitable career growth, and progressive benefits.

Compensation for this role: Each role at Springboard is placed in a compensation band with 5 levels. Generally, we expect candidates who meet all the hiring criteria to be offered the midpoint of the band. This role sits within Band 6. The midpoint of this band is $152,253. The actual level of the successful candidate (and corresponding salary) will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, and other factors. You may also be eligible for Springboard’s bonus program.

Our process to determine compensation: Springboard does not negotiate the offered salary during the offer conversation. Throughout the interview process, we will evaluate your alignment with the compensable factors listed in the job description. From there, we will determine your starting salary on a level within the job band.

Benefits

At Springboard, we feel it is important to take care of our employees, which is why we offer a competitive benefits package. These benefits include the following:

• The usual stuff- Medical insurance with a cash stipend for those who waive Springboard coverage. Options include PPO and High Deductible/HSA.
• We’ll take care of it- We fully cover your vision and dental insurance premiums, plus your short and long-term disability coverage.
• Securing your future- After your first twelve months at Springboard, we match up to 6% of your salary in 403(b) retirement contributions.
• Paid Time Off (PTO) is important! - Four weeks (20 days) annually. At Springboard, time off doesn’t need to be earned to be used. Everyone gets access to their time at the start of the calendar year.
• Holidays- All 11 federal holidays, two extra floating holidays, weekdays between December 25th and January 1st, Election Day, and your birthday!
• Under the weather?- We don’t cap the number of sick days available to employees.
• Paid Leave - Parental Leave (12 weeks after the first 6 months of employment). Marriage Leave (five days).
• Technology- All employees receive a Springboard laptop and an optional monitor. Springboard uses Google Workspace and Asana.
• We are committed to your development- We provide personal & professional development funding of $2000/year.
• Your wellness is a priority- Our Employee Assistance Program (EAP) provides support for stress/anxiety, finance, law, family, substance abuse, grief, and more.
• Transparency is key - We ensure regular opportunities to discuss individual and organizational development and our commitment to equity. Consistent and structured real-time feedback is foundational to Springboard’s culture.

Location and Travel

Applications are welcome from any location within the United States. This role can be performed remotely, with quarterly travel to participate in team and organization-wide retreats. Springboard Collaborative’s headquarters office is in Philadelphia, PA.

Springboard requires in-person employees at a Springboard facility or participating in in-person programming or events to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means an individual is at least two weeks past their final dose of a CDC-authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be asked to provide their COVID-19 vaccination status and proof of vaccination, as required.

Please note that this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About Springboard

Since our founding in 2012, we have grown Springboard’s reach from 40 to nearly 20,000 students across 51 cities. Amidst rapid growth, Springboard consistently delivers best-in-class results. In schools that often struggle to get 20% of parents to show up for report card conferences, Springboard’s weekly family workshops average 88% attendance. Students average a 3-4-month reading gain during each program cycle, closing the gap to grade-level performance by about half in just five or ten weeks. Springboard’s work has been featured by Forbes, NPR, and the New York Times (twice). Nationally, Springboard Collaborative is the only organization to have cracked the code on equipping marginalized families to teach reading at home. You can learn more by watching our CEO on the main stage of ASU GSV.

Org Chart and Mission

Click here and sign up for a free account on “the org” to view Springboard’s structure at a glance, and here to browse our incredible staff. You can read more about how we engage teachers and families to accelerate student learning in this op-ed.