Senior Manager, Risk Strategy & Analytics

Job description

About the Team

At GOAT Group, our Fraud team is essential in maintaining trust between our buyers and sellers. Tasked with everything from auditing purchases to verifying credit card information, you will be part of a group dedicated to protecting our customers as well as the integrity of our platforms. In this vital role, you will use best-in-class technology alongside our own proprietary analytical models to ensure superior fraud prevention.

The ideal candidate for the Senior Manager, Risk Strategy and Analytics position will be based in PST or able to fully work in PST.

In this role you will:

• Manage a team of fraud investigators and fraud business analysts who will use queries to detect and prevent fraud and abuse, identify and report fraud trends, create and review fraud rules and processes, and make recommendations for fraud strategies.
• Lead the management and maintenance of the fraud and abuse risk strategy, including the identification, creation, and review of fraud rules and processes.
• Conduct regular reviews of fraud rules and risk strategy performance, making adjustments to optimize efficiency and effectiveness.
• Collaborate in the development of fraud detection tools, models, and procedures to enhance the ability to identify fraud and abuse activity and minimize losses.
• Develop and maintain detailed reports on fraud and abuse review rates, chargeback processing, and system performance for internal and executive-level reporting.
• Partner with product managers, data scientists and engineers to design and implement long-term fraud prevention and abuse mitigation strategies.
• Work closely with the fraud strategy teams to implement preventive measures that mitigate risk while driving process improvements.
• Lead or contribute to special projects aimed at reducing fraud and abuse related losses, ensuring a balance with maintaining a positive customer experience.
• Analyze fraud transactions, abuse activity and chargebacks to identify trends and communicate findings, shaping fraud and risk strategy and executive-level reporting.
• Foster strong relationships with internal teams and external stakeholders, including third-party fraud solution providers, payment processors and merchant fraud teams.
• Adapt to evolving business needs, maintaining flexibility and a positive attitude in the face of changing responsibilities.
• Availability to work weekends and non-traditional shifts as required by business needs.

We are looking for:

• 8-10 years of experience in e-commerce fraud and payments environment.
• Advanced SQL knowledge and some programming language required.
• Experience managing a team strongly preferred.
• Working knowledge of Customer Service and valuing the customer experience.
• Strong attention to detail with consistent accuracy.
• The ability to follow stringent processes and regulations.
• Must have the ability to meet critical deadlines in a fast paced environment.
• Excellent communication skills, both verbal and written.
• Self-starter and comfortable taking initiative while quickly grasping concepts, processes and ideas.
• Must be highly organized.
• Ability to think analytically and make accurate decisions.
• Must be able to work within a team environment and be a team player.
• Strong proficiency working with web browsers and web based tools.

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:

$119,600—$149,500 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.