Job description
Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives.
Underneath all our products is a massive web of partners that users don’t see, requiring significant product and process investment. That’s where the Financial Partnership Operations team comes in. We work to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy.
We’re looking to hire a Senior Treasury Operations Lead to drive and scale the operational engine powering both our SEC-registered investment advisor and our FINRA-member Broker Dealer. This is a pivotal, high-trust role for someone excited by both the systems thinking and regulatory precision needed to deliver effortless customer experiences and bulletproof compliance in a fast-moving environment.
You’ll serve as the Principal Operations Officer for Mercury Investment Services while also leading critical operational workflows for the Mercury Treasury product. You’ll be the connective tissue across our investment stack—managing licensed staff, scaling operational systems, and working on impactful projects to improve the efficiency and effectiveness of partnership operations by working directly with our Engineering, Design, Product, and Customer Support teams.
*Mercury is a financial technology company, not a bank. Banking services provided throughby Choice Financial Group, Column N.A, and Evolve Bank & Trust®; Members FDIC.
In this role, you will:
- Oversee the existing operations workflows for the Treasury product including onboarding, money movement, and partner requests.
- Lead the development and improvement of all core brokerage operations functions including account onboarding and approvals, trade processing, reconciliation, ACAT support, cashiering, and reporting
- Mentor, coach, and support a team that handles a variety of manual processes, as well as upholding our SLAs
- Supervise licensed operations staff across Mercury functions (directly or through a matrixed structure)
- Improve team efficiency and effectiveness by setting and tracking performance metrics
- Partner cross-functionally to improve our processes, investigate thorny technical issues, and identify bugs
- Collaborate with our product partners to make product or process changes that help our users while staying compliant with regulations
- Help the team work towards extremely high standards on response quality, and create genuine customer love
- You’ll help build the knowledge base for how our partnerships work
- Monitor volume, identify trends, and build out reporting
You should:
- Have active FINRA Series 7 and 24 licenses. Series 27 and/or 65⁄66 strongly preferred.
- Have 5 years of firsthand experience with operational management processes at a fintech or other financial institution, with 3 years of direct exposure to broker-dealer and/or RIA operations
- Have significant understanding of SEC and FINRA rules that govern operational integrity, customer protection, and supervision
- Have demonstrated experience partnering effectively with Engineering, Product, and Design teams to drive outcomes
- Enjoy learning new systems and processes in a fast paced environment
- Have excellent written and verbal communication skills
- Stay calm and collected while balancing multiple priorities
- Feel confident talking with partners
- Be obsessed with quality
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
- US employees in New York City, Seattle, Los Angeles or San Francisco: $171,200 – $214,000.
- US employees outside of New York City, Seattle, Los Angeles or San Francisco: $154,100 – $192,600.
- Canadian employees (any location): CAD 161,800 – 202,200.
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.
#LI-EG1
