Senior Product Manager

Job description

What we’re building and why we’re building it.

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools — especially AI — to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next — with us.  Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

The Role:

We’re looking for a Senior Product Manager to accelerate and drive the expanding vision of the Fetch Pay American Express ® Card, the fastest, easiest and most fun way to be rewarded for every dollar you spend. The card is not only a premier payment product, but the key to the most elevated experience for a Fetch user. As PM, you’ll set and manage the vision for the cardholder experience, driving adoption, engagement and retention amongst the broader population of 12.5M monthly active users.

You’ll be joining Fetch at an inflection point, where new technologies and tooling are evolving our ways of working and building products. You’ll dig deep into product and engineering workflows, and ensure every aspect of the cardholder journey is seamless and valuable.

What You’ll Do at Fetch (Role Responsibilities)

• Own the product strategy and execution for the Fetch Pay, including our co-branded Amex card and future payment innovations.
• Drive development across the entire cardholder lifecycle: application, onboarding, activation, usage, rewards integration, and support.
• Collaborate cross-functionally with our fintech infrastructure providers, issuing banks, and cross-functional internal teams (e.g. Offers, Growth, eReceipts) to ensure a scalable, user-centric, and compliant solution.
• Champion the card’s role as a core feature of the Fetch experience, not a standalone product, ensuring it’s embedded throughout power user flows and journeys to reward how you pay in addition to where you shop and what you buy
• Use a combination of product instincts and data to drive decisions, define success metrics and deliver business performance
• Immerse yourself in the Fetch consumer and partner experiences to become an expert in your subject area; you live on our apps
• You operate with a bias for action and getting product into end user’s hands
• Collaborate with ML, LLM, and Data Science leaders on strategies to drive breadth, depth and accuracy of our optimizations & insights
• No excuses; take ownership and responsibility for outcomes, and be ready to take action to remediate issues and solve tough problems in a fast-paced environment

In Your Toolbox (Minimum Requirements)

• Familiarity with reward mechanics, growth/habit loops, and shopping ecosystems
• 4+ years of product management experience, preferably in a startup or high-growth environment.
• Familiarity or excitement to build with modern fintech platforms and partners (e.g., Imprint, Marqeta, Galileo, Lithic) and an understanding of card network dynamics.
• A track record of driving product-led growth and retention in consumer experiences
• Exceptional communication skills and ability to collaborate across technical and non-technical stakeholders, internal or external
• Comfortable with ambiguity and energized by tackling new opportunities with speed and creativity.

Bonus Qualifications

• Experience leading Product or Implementation for rewards credit cards or direct card payments.
• Understanding of the card lifecycle, including application flow, underwriting, APR/rewards models, transaction behaviors, fraud/disputes, compliance and regulatory considerations

At Fetch, we’ll give you the tools to feel healthy, happy and secure through:

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].

Learn more: Fetch Recruitment Scam Warning.