Job description
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!
How you will make an impact:
As part of our Product Team, you will work closely and cross-functionally with leaders across the company and some of the biggest and most well-known brands in the world to take our world-class product to the next level. One of our product’s superpowers is the scale at which it operates, allowing customers to interact with billions of consumers at high performance. Iterable recently announced Nova, an AI-driven UX that empowers marketers to connect with end users like never before.
As the Senior Product Manager for our Nova Experiences team, you will be responsible for defining the roadmap and driving end-to-end execution (in partnership with cross-functional teams) of AI-driven experiences within the Iterable platform. These experiences will ensure growth marketers can work smarter and more efficiently, ultimately leading to increased engagement and brand loyalty of their end users.
The Product Team works closely with our Design and Engineering Teams and lives by user empathy daily. You will work with our internal teams and directly with our customers to help define and prioritize product features that have a high impact on Iterable’s business. You are passionate about great UX, and know how to leverage cutting-edge technologies (including generative AI) to improve users’ lives. You have successfully launched products in the past. You are excited about helping companies, both Iterable and our customers, grow. In this role, you’ll report to the Director of Product, Nova Experiences and Outcomes.
One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply. We value applicants for the skills they bring beyond a job description.
In this role, you’ll get to:
- Innovate using generative AI and intelligent insights to solve marketers’ real-world problems
- Make an impact on day-to-day efficiency of growth marketers using Iterable
- Work cross-functionally with customer success, engineering, marketing, sales, legal, and other PMs to develop and ship new data products
- Research industry trends to identify new product features and opportunities
- Generate and prioritize the product backlog for the Nova Experiences team
- Create customer adoption plans and measure ongoing engagement with the features you ship
- Engage with customers regularly (e.g. user testing, discovery, research, roadmap sharing, etc.)
- Partner closely with your engineering team to launch impactful projects
We are looking for people who have:
- Experience working on a SaaS product (B2B, B2B2C)
- Deep customer empathy
- Hands-on experience building AI products, especially for enterprise customers
- Thrive on solving complex technical problems and partnering cross-functionally to translate stakeholder needs into product architecture
- Strong analytical skills, and ability to leverage data, research, and market analysis to inform product decisions and strategy
- A keen eye for UX, and experience partnering with design and engineering teams to deliver exceptional experiences grounded in real customer needs
- Experience working with agile engineering teams and tools like Jira
- Collaborative team player
Bonus points:
- Familiarity with both generative AI and data science/machine learning models
- Familiarity with user growth and engagement strategies
- A passion for MarTech and helping marketers succeed
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $138,500 - $213,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Recruitment Disclaimer:
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
- Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
- Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
- Official Iterable website, Careers page: https://iterable.com/careers/
- Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/
Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.
Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
