Job description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Job Title: Product Manager, VBC
Location: US - EST preferred. If not in EST, must be able to work East Coast hours.
Department: Product Management
Reports to: Head of UC Experiences
About Us:
We are an innovative leader in the Contact Center as a Service (CCaaS) space, delivering cutting-edge cloud-based solutions that help businesses optimize their customer service, sales, and communication operations. Our platform empowers organizations to manage multi-channel customer interactions with ease, all while improving operational efficiency, driving business outcomes, and ultimately delivering amazing customer experiences.
Role Overview:
We are looking for a Product Manager, VBC. You will play a pivotal role in shaping the future of our Unified Communications product, VBC (Vonage Business Communications).You will lead the product management of business phone capabilities and call interaction features within the Vonage Business Communication (VBC) product. You will contribute to the strategy and vision of our flagship UC product as well for our future converged solution focusing on direct customers as well as for CSPs.
This is a strategic, high-impact role that requires deep expertise in Unified Communications and specifically telephony capability.
Key Responsibilities:
- Product Strategy & Vision: Define and communicate the long-term vision and strategy for integrating Unified Communications and Contact Center technologies into a cohesive, innovative platform.
- Roadmap Ownership: Develop and manage the product roadmap, ensuring alignment with business goals and customer needs. Work closely with cross-functional teams to prioritize features and ensure timely delivery.
- Customer-Centric Design: Drive a deep understanding of customer needs and use cases, translating insights into product features that enhance both the customer and agent experience.
- Cross-Functional Collaboration: Partner with engineering, design, sales, marketing, and customer success teams to ensure smooth execution of product initiatives and successful product launches.
- Innovation & Market Leadership: Stay ahead of market trends, competition, and emerging technologies, ensuring the product remains a leader in the UC and Contact Center space.
- Stakeholder Management: Work closely with executives and other stakeholders to gather feedback, report on progress, and refine the product strategy based on business goals.
- Go-to-Market: Collaborate with the marketing and sales teams to create effective go-to-market strategies and sales enablement tools.
- Data-Driven Decisions: Use analytics and customer feedback to continuously iterate on the product and optimize the user experience.
- Mentorship: Provide guidance and mentorship to junior product managers, fostering a culture of growth and excellence within the product management team.
Qualifications:
- Experience: 3-5+ years of experience in product management, with a strong background in Unified Communications, telephony, SaaS, and cloud-based software. Experience leading cross-functional teams in an agile development environment is a must.
- Expertise in UC and Contact Center: Deep understanding of Unified Communications (voice, video, messaging) and Contact Center technologies (routing, IVR, workforce management, reporting, AI/automation).
- Leadership: Proven track record of driving product vision, strategy, and execution for complex, enterprise-level products.
- Analytical Skills: Strong ability to analyze data and use it to drive decision-making and prioritize product development.
- Customer-Focused: Demonstrated ability to translate customer needs into actionable product features and ensure customer success.
- Communication: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
- Education: Bachelor’s degree in a related field (e.g., Business, Engineering, Computer Science). MBA or relevant advanced degree is a plus.
Preferred Qualifications:
- Experience with telephony products in unified communications solutions.
- Experience in launching and managing UCaaS solutions globally, including knowledge of regulatory and compliance requirements in different markets.
- AI-driven contact center automation, conversational AI, or machine learning applications in a customer service context.
- Familiarity with key industry platforms like AWS, Azure, Google Cloud, and integrations with CRM tools such as Salesforce, HubSpot, etc.
- Experience in high-growth or startup environments.
Why Join Us?:
- Innovative Culture: Join a fast-paced, forward-thinking company at the cutting edge of communication technologies.
- Growth Opportunities: Be part of a rapidly expanding organization with ample opportunities to make an impact and grow your career.
- Collaboration: Work with talented, diverse teams that value creativity, innovation, and a customer-first approach.
- Competitive Compensation: Attractive salary, equity options, and benefits package, including health, dental, and wellness programs.
- Flexibility: Enjoy the freedom of remote work options and flexible work hours.
If you’re passionate about revolutionizing customer communication experiences and have a proven track record in UC and Contact Center technology, we want to hear from you! Apply now to be part of our transformative journey.
Equal Opportunity Employer: We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
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There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
