Senior Program Manager

Job description

• We are seeking an experienced and driven Senior IT Manager to lead our team of Business Systems Analysts within the IT Commercial organization. In this role, you will play a critical part in ensuring our business applications and website effectively support our commercial teams and drive business growth. You will lead the analysis, design, implementation, and optimization of solutions across a variety of SaaS platforms, fostering a culture of collaboration and continuous improvement within your team.

Key Responsibilities:

• Team Leadership: Lead, mentor, and develop a team of Business Systems Analysts, fostering a high-performing and collaborative environment.
• Strategic Planning: Contribute to the IT Commercial strategy, aligning your team’s activities with overall business objectives.
• Requirements Gathering: Oversee the process of gathering and analyzing business requirements from stakeholders across commercial teams.
• Solution Design: Guide the design and implementation of technical solutions that meet business needs, ensuring scalability, reliability, and efficiency.
• Project Management: Manage the delivery of projects related to business applications, ensuring on-time and within budget execution.
• Vendor Management: Collaborate with vendors to address technical issues, negotiate contracts, and stay informed about product updates and new features.
• Process Optimization: Identify opportunities to improve business processes through technology and automation.
• Communication: Facilitate effective communication between technical and non-technical stakeholders, ensuring alignment and transparency.
• Performance Management: Set clear goals and expectations for your team, providing regular feedback and performance reviews.

Essential Skills and Experience:

• 5+ years of experience in IT management, with a focus on business systems analysis or a related field.
• Proven experience leading and mentoring a team of technical professionals.
• Strong understanding of business processes and requirements gathering techniques.
• Experience with SaaS platforms like HubSpot, Clay, Segment or other commercial tools.
• Familiarity with system integration methodologies and best practices.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced and dynamic environment.

Preferred Qualifications: - Experience in the technology industry, preferably with a focus on commercial operations. - Knowledge of ITIL, Agile, or similar methodologies. - Relevant certifications in project management or business analysis.

Show me the benefits! 🥁

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch 🍜
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍🩹
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we’re supportive of families and help you feel that you don’t have to compromise your family due to work 👶
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

Why join us?

Working at Pleo means you’re working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.

We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.

Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.

So, in a nutshell, that’s Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ’d out of Copenhagen means we’re inspired by things like a good work-life balance. If you don’t work in the office with us, we’ll help you set up the best remote setup possible and make sure you still have time to connect with your team.

About your application

• Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
• We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn’t able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
• We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
• When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.