Senior Recruiter

Job description

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

The Opportunity

As a Senior Recruiter, you’ll support our business as both a recruiter and a trusted advisor, working with hiring managers to understand our business needs, refine interview processes, and create and execute creative hiring strategies.

Location & Flexibility

Our Senior Recruiter will be an integral part of our Talent Acquisition team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of Toronto, ON, Vancouver, BC, OR in a Work From Anywhere (Remote) capacity in Toronto, ON or Vancouver, BC.

Responsibilities

• Manage the full recruitment life cycle, from sourcing candidates to gathering feedback from new hires to continuously improve our hiring process
• Collaborate with senior leadership, hiring managers, and interview teams to build inclusive and motivated teams
• Drive stakeholder partnerships and hiring manager relationships independently
• Coach and mentor other Talent Team members to enhance their recruiting skills
• Develop innovative strategies to scale the hiring practice across multiple locations
• Maintain relationships with top talent, ensuring access to diverse talent pools for current and future positions
• Facilitate interviews to assess candidates’ skills, experience, and cultural fit with the company
• Conduct market research to create job descriptions, advise on compensation, and understand the competitive landscape
• Adapt, and pitch our EVP to match the business evolution, negotiate complex situations, and maintain high offer acceptance rates
• Provide timely communication with candidates and hiring managers about the recruitment process
• Partner with hiring teams on interview best practices to ensure an inclusive interview process that builds diverse and equitable teams
• Use data to evaluate pipeline health and implement strategies to improve recruiting outcomes
• Prepare and maintain recruitment dashboards to track key hiring metrics and trends
• Manage data reporting and provide insights as required by Senior Leadership

Qualifications

• 6+ years of experience recruiting with a proven track record recruiting for SAP consulting and technical positions across diverse business contexts
• Demonstrated success navigating and executing hiring strategies in both the U.S. and Canadian markets
• General understanding and application of U.S. and Canadian Employment Laws
• Skilled in managing a high volume of candidates and diverse requisitions
• Dedicated to sourcing underrepresented talent and ensuring an inclusive hiring process
• Strong ability to establish consultative relationships and build trust with candidates and hiring managers
• Capable of flexibly adapting recruiting strategies and processes to evolving business requirements and headcount plans
• Proficient in juggling multiple priorities, roles, and hiring manager relationships without compromising quality
• Adept at navigating ambiguity and building consensus across multiple teams
• Creative in developing solutions to meet strategic business needs

Bonus Points

• Experience working at a growing global company
• In-house recruiting experience, preferably within the tech or management consulting industry
• Understanding of recruiting metrics and how to utilize data to influence hiring decisions and improve processes
• Experience with our current tech stack: Greenhouse, Gem, LinkedIn Recruiter, ModernLoop

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

What We’ll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)

$70,000—$75,000 CAD