Job description
Job Summary
We are seeking a proactive and detail-oriented Salesforce Administrator who will serve as the central liaison between our internal business teams and our Salesforce managed services partner. This individual will play a critical role in translating business needs into technical requirements, prioritizing enhancements, and ensuring we drive the highest value from our Salesforce ecosystem.
You will be responsible for managing the day-to-day operations of our Salesforce platform—including Sales Cloud, Service Cloud, and CPQ—while also acting as a strategic partner to internal stakeholders to identify, scope, and implement scalable solutions that enhance productivity and user experience. The ideal candidate will be able to interact with stakeholders at all levels, with the ability to translate technical information into easily understood terminology, clearly explaining design options and their potential impact.
Systems:
Salesforce + CPQ, Hubspot, Conga, TalkDesk, ZoomPhone, Slack
Responsibilities:
- Serve as the primary liaison between business stakeholders and external Salesforce support teams to define, document, and prioritize requirements based on business value, urgency, and resource availability.
- Manage and prioritize the Salesforce product roadmap, ensuring alignment with company goals and cross-functional initiatives.
- Own the end-to-end user support process, including triaging support tickets, troubleshooting issues, and identifying root causes.
- Design and implement Salesforce configuration changes including, but not limited to: Flows, Process Builder, validation rules, assignment rules, approval processes, fields, record types, layouts, dynamic pages, custom settings, and Lightning apps.
- Lead user training and adoption efforts, creating training materials and onboarding new users.
- Maintain data quality through audits, deduplication, import processes, and governance rules.
- Manage sandbox environments and oversee testing processes for new functionality or integrations.
- Monitor system performance and proactively address issues or risks across Salesforce and its integrations (HubSpot, TalkDesk, ZoomPhone, Slack, Conga).
- Maintain documentation including a “living” data dictionary, change logs, and system diagrams.
- Partner with functional leaders to communicate system updates, enhancements, and best practices.
- Stay up to date on Salesforce releases and ensure the platform evolves with the business through proactive maintenance (e.g., Health Check, Optimizer, Release Updates, Security Reviews).
- Support ad-hoc reporting and dashboard requests
Qualifications:
- Bachelor’s degree in computer science, information systems, or a related field preferred.
- 5+ years of hands-on Salesforce Administration experience, including Sales Cloud and Service Cloud.
- Experience supporting or administering Salesforce CPQ (required).
- Salesforce Administrator Certification (required); additional certifications a plus.
- Proven ability to serve as a business analyst—gathering requirements, prioritizing work, and translating business needs into technical specifications.
- Strong understanding of data structures, data governance, and reporting best practices.
- Excellent problem-solving skills and the ability to work independently with minimal direction.
- Comfortable interacting with stakeholders across levels—from end users to executives.
- Strong organizational and time-management skills; able to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Hands-on, customer-first mentality with flexibility and a strong work ethic.
About Grace Hill
Grace Hill provides industry-leading SaaS technology solutions designed to make a positive impact in real estate and improve the lives of people where they work and live. Harnessing years of real estate experience and the understanding that people are better together, Grace Hill helps owners and operators increase property performance, reduce operating risk and grow top talent. More than 500,000 professionals from over 1,700 companies rely on Grace Hill’s talent performance solutions covering policy, training, assessment, survey, and data-driven insights. Visit us atgracehill.com or onLinkedIn.
