Senior Site Reliability Engineer 3

Job description

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

We are seeking a Senior Site Reliability Engineer 3 to join our Release Engineering team in Portugal. As a senior member of our growing tech hub in Portugal, you will drive platform engineering initiatives, lead technical decisions, and mentor team members while building robust, scalable infrastructure solutions that enhance our developer experience and platform reliability.

Key Responsibilities

• Lead the design and implementation of complex platform engineering solutions
• Drive architectural decisions for our CI/CD infrastructure and Kubernetes platform
• Mentor junior team members and provide technical leadership in platform engineering practices
• Develop and implement strategic initiatives to improve developer experience and platform reliability
• Design and implement scalable solutions for infrastructure automation using Terraform and other IaC tools
• Lead post incident reviews and drive systematic improvements to prevent recurring issues
• Collaborate with other engineering teams globally to define and implement platform standards
• Champion observability and monitoring best practices across the organization
• Participate in a ²⁴⁄₇ on-call rotation. And yes, we use PagerDuty to manage our on-call schedules

Basic Qualifications

• 5+ years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles
• Deep expertise in Kubernetes administration and architecture
• Strong track record of leading CI/CD and platform engineering initiatives
• Demonstrated experience leading technical projects and mentoring engineers
• Advanced experience working on cloud-native infrastructure (e.g. AWS, GCP, Azure)
• Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk)
• Advanced experience with Infrastructure as Code, (e.g. Terraform, Cloudformation)
• Proficiency in at least one programming language (e.g. Python, Ruby, Go, etc.)

Preferred Qualifications

• Experience with GitOps practices and tools like ArgoCD
• Experience building and maintaining platform engineering solutions at scale
• Experience implementing and managing observability solutions
• Experience with cost optimization and capacity planning
• Knowledge of emerging trends in platform engineering and DevOps practices
• Strong technical writing skills for documentation and knowledge sharing
• Experience with developer portals and internal platform products

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.