Job description
Position Summary:
The Sr. System Administration Consultant, professional level 3, of the Product Configuration Services
subfamily of the Services job family, is responsible for delivering implementation and ongoing managed
services, training, and other billable professional offerings to new and existing customers. The Product
Configuration Services subfamily is responsible for assisting clients with configuration needs and advising
clients on optimal product configuration and process design to align with their specific process
characteristics. The Sr. System Administration Consultant will configure company products on behalf of
clients. The professional level 3 role will advise clients on optimal product configuration and process design
to align with their specific process characteristics. The role will be responsible for building and managing
new and existing business relationships with the clients.
Expected Duties:
➢ A thorough understanding of MeridianLink’ s licensed software and its capabilities to educate and provide
best practice recommendations to clients
➢ Expected to be responsible for client innovation and leadership in developing and implementing initiatives
that support clients’ goals and objectives.
➢ Manage internal and external stakeholder communications and expectations through a project cycle with a
focus on driving project resources toward project completion while providing the highest level of proactive
and responsive client service in response to and in anticipation of client questions and requests.
➢ Expected to adhere to project resources meet expected timelines and organize tasks to maximize
productivity and utilization.
➢ Sr. System Administration Consultants will manage Admin Pro clients by collecting business requirements
and implementing changes in the MeridianLink Consumer, Opening, and Portal systems
➢ Expected to organize tasks to maximize productivity and efficient utilization of internal resources and
software while adhering to project schedules and effectively meeting timelines
➢ Responsible for utilizing department-developed tools and methodologies to create final deliverables to be
provided to clients on assigned schedules and interface directly with client teams to review results and
recommendations using a consultative approach
➢ Sr. System Administration Consultants will identify potential issues and facilitate sensible resolutions before
they become escalation items and communicate product improvements to the customers
➢ The role will participate in cross-training and professional development with internal team members to assist
in identifying and documenting up-sell opportunities for additional MeridianLink products and services
➢ Expected to participate in the internal processes of knowledge sharing and product/service innovation
Qualifications: Knowledge, Skills, and Abilities
A level 3 professional position will have a full understanding of the areas of responsibility for this role and
perform all aspects of the role independently. The role will have work that includes new, highly complex, or
highly impactful to the business. The individual should have complete knowledge and a full understanding of
the area of specialization, principles, and practices within a professional discipline. The role will include work
on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Work
is expected to be done independently through independent judgment.
➢ Ability to assess unusual circumstances and uses sophisticated analytical and problem-solving
techniques to identify the cause
➢ Ability to resolve and assess a wide range of issues in creative ways and suggest variations in
approach
➢ Ability to devise solutions based on limited information and precedent and adapts existing
approaches to resolve issues
➢ Ability to enhance relationships and networks with senior internal/external partners who are not
familiar with the subject matter often requires persuasion
➢ Bachelor’s degree or equivalent work experience
➢ At least 4-6 years of related experience in loan origination/account origination systems.
➢ Strong proficiency in working with Microsoft Systems
➢ Teamwork attitude, flexibility, and ability to manage different responsibilities and priorities at the
same time.
➢ Effective presentation skills demonstrated by comfort in speaking to groups remotely.
➢ Excellent verbal and written communication skills
➢ Knowledge of customer service principles and practices
➢ Strong organization skills and ability to manage multiple projects simultaneously
MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.
Salary range of $94,500 - $133,400 (It is not typical for offers to be made at or near the top of the range.) The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.
Meridianlink offers:
Stock options or other equity-based awards
Insurance coverage (medical, dental, vision, life, and disability)
Flexible paid time off
Paid holidays
401(k) plan with company match
Remote work
All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.
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