Associate Systems Administrator

Job description

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

We’re looking for a full-time Junior Systems Administrator to join our Operations team at Iterable. In this role, you’ll help maintain and improve our Salesforce instance and the systems connected to it. You’ll be hands-on with day-to-day Salesforce operations—from maintaining clean data and customizing layouts to supporting integrations and optimizing processes.

You’ll work closely with our Senior Salesforce Administrators and have the opportunity to learn from experienced team members while collaborating across departments like Sales, Marketing, Customer Success, IT, and Operations.

What You’ll Do:

• Support the configuration and upkeep of Salesforce, including custom fields, objects, page layouts, Flows, and validation rules.
• Partner with Senior Salesforce Administrators and consultants to learn best practices and expand your knowledge.
• Help document internal processes, configuration decisions, and how-to guides for users.
• Create and maintain dashboards and reports for key stakeholders.
• Assist in managing third-party integrations tied to Salesforce.
• Identify ways to reduce redundancy, maintain data integrity, and improve overall system functionality.
• Provide user support for Salesforce and related tools, addressing escalated issues as needed.
• Contribute to other projects as assigned by the Operations team.

What We’re Looking For:

• You have a degree or equivalent professional experience.
• Salesforce Administrator Certification (ADM 201) or similar hands-on experience.
• 6+ months of experience in a related role.
• Organized and comfortable managing multiple priorities at once.
• Motivated to take initiative and adapt in a fast-paced, high-growth environment.
• Eager to solve problems with thoughtful Salesforce solutions and automation.

Perks & Benefits:

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Unlimited PTO, great work/life balance, and fantastic location
• Catered lunches delivered to the office daily + unlimited snacks/beverages
• Generous monthly Employee Wellness Allowance
• Professional Development Allowance of $300/quarter
• Pre-tax commuter benefits

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.