Senior Technical Support

Job description

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world’s largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow’s payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

About the Role:

We are looking for a skilled Fullstack Senior Developer with a strong backend focus to join our production support team. The ideal candidate will be responsible for developing software, fixing bugs, and providing remote or on-site support to users.

This role requires fluency in Spanish (primary) and intermediate English.

location: Brazil - Remote

Key Responsibilities:

  • Provide remote or on-site user support.

  • Resolve incidents efficiently through ticket management.

  • Develop software and fix bugs in existing systems.

  • Collaborate with cross-functional teams to maintain and improve applications.

Technical Requirements:

  • Strong experience in Java EE development.

  • Proficient in Spring and Spring Boot frameworks.

  • Knowledge of JavaScript and frontend integration.

  • Familiarity with microservices architecture.

  • Experience with GIT and Maven.

  • SQL expertise and database modeling skills.

  • Experience with messaging systems or queue managers.

  • Linux scripting proficiency.

  • Docker knowledge for containerization.

Additional Requirements:

  • Intermediate English; fluent Spanish required.

  • Ability to handle on-call duties outside normal working hours when needed.

  • Willingness to travel internationally if required by clients.

Soft Skills:

  • Conflict resolution and negotiation skills.

  • Strong self-management and proactive problem-solving.

  • Eagerness for continuous learning and skill development.

Ideal Candidate:

A backend-oriented fullstack developer with a strong technical foundation, who can troubleshoot production issues, work collaboratively, and adapt to dynamic environments while supporting critical business operations.

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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