Service Solutions Executive

Job description

About PartsSource

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

Job Summary

With a $3 Billion Enterprise Market opportunity, we are investing in building our team. We are currently looking to expand our Specialty Service Sales team by bringing on a mission-driven, ambitious, accomplished and growth-minded seasoned sales professional. As a Service Solutions Executive, you are front and center at driving profitable growth for PartsSource and expanding market share for our PRO Service Offerings. Your primary responsibility is to prospect, develop and close new business opportunities to meet quarterly goals while ensure success in growing and retain our customer base for your territory.

What You’ll Do:

Utilizing your entrepreneurial mindset and deep expertise in healthcare operations, technology, and service delivery will directly impact how we transform the healthcare industry.

Value- Driven Business Development

• Design and lead multivendor service sales strategy including; opportunity creation/identification, customer engagement, sales process navigation, solution architecture, and financial negotiation.
• Develop and grow long-term relationships with all key stakeholders (Clinical and HTM) and decision makers (Executive level, Supply Chain, Clinical and Finance) across the customer organization.
• Conduct needs assessments to understand clients’ medical equipment service requirements and challenges.
• Articulate the value proposition of our multi-vendor medical equipment services to clients through effective presentations and demonstrations. Customize service offerings to align with clients’ specific needs and operational requirements.
• Foster continuous education for the customer related to PS multivendor service offerings.

Internal and Cross Functional Collaboration

• Partner with Partssource PRO Parts team members to coordinate enterprise strategies delivering on the overall value creation roadmap for customers.
• Collaborate with internal teams including pricing, marketing, legal, and finance adhering to the deal desk process to attain deal approvals, contract Ts&Cs, and RFP responses.
• Liaise with technical and service delivery teams to ensure seamless execution of service contracts.
• Communicate client requirements and expectations to internal stakeholders.
• Excellent organizational skills with capacity to manage cross functional initiatives.

Business Orientations and Operational Rigor

• Leverage our sales process to realize consistent results across customer engagements including management of assigned region, account management, call management, and opportunity management.
• Own assigned region’s sales forecast including close dates, buying process, stakeholder management, budgeting, reporting, etc
• Maintain accurate and up-to-date records of sales activities, opportunities, and client interactions using CRM tools.
• Prepare accurate and competitive service proposals and presentations based on client discussions and requirements.

How You’ll Do It:

• Bias for Action: You have constant momentum, harnessing energy to hunt out new opportunities
• Effective Communication: Active listening and ability to communicate with various audiences to elicit emotion and action. Able to synthesize complex issues and communicate with clarity.
• Results Driven: Innate nature to win. Self-motivated to consistently meet/exceed goals while staying focused on overall achievement of desired outcomes.
• Strategic Mindset: Think about the future and stay aware of market trends to lead customers to the right solution for their needs.
• Sales Cycle Management: From Prospecting to Closing and everything in between. You run the process from end-to-end; actively involving internal and external stakeholders.
• Contract Guru: Demonstrated success in negotiating and closing complex contracts.
• Relationship Management: Ability to develop strong customer relationships, navigate customer organizational complexity, and showcase differentiated value for influencers, buyers, and users while leveraging cross-functional internal partners to support the selling process.
• Industry Insider: Comprehensive understanding of healthcare HTM, Supply Chain, Finance, and Radiology
• Market Intelligence: Stay informed about industry trends, competitors, and emerging technologies in the medical equipment service sector.

What You’ll Bring:

• 10 years of successful experience in a healthcare service sales, consulting sales, strategic account sales or similar field.
• Strong knowledge of healthcare operations, regulations, and industry trends.
• Demonstrated ability to develop and execute strategic plans and initiatives.
• Familiarity with healthcare technology solutions, including service selling and multivendor solutions.
• Previous experience managing large key accounts linked to Healthcare industry, whether direct hospitals or business groups linked to healthcare facilities
• Bachelor’s degree in healthcare administration, Business Administration, or a related field required (Master’s degree preferred).
• Willing and able to travel 50% or more as required.

What’s in it for you:

• A competitive compensation package that focuses on rewarding near-term performance and creating long-term wealth with equity in the company.
• A supportive company culture that provides the tools and guidance to guide you toward success.
• Various training and development opportunities are available at your discretion.
• Ability to work remotely, while traveling approximately 30% of your time to meet with clients.

Benefits & Perks

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.

About PartsSource

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.

In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.

• Read more about us here:

  • PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024

  • PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023

  • WSJ: Bain Capital Private Equity Scoops Up PartsSource

  • PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List

PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.

Legal authorization to work in the U.S. is required.