Job description
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
As a Senior Engineering Manager for the SaaS platform admin and Partner Ecosystem area, you will lead and inspire a team of talented engineers to build and scale core platform capabilities that empower administrators to manage, configure, and optimize the product for their organizations. This role requires a blend of strategic vision, technical expertise, and leadership skills to deliver exceptional platform administration tools that enable seamless onboarding, robust customer journey orchestration, and enabling successful partner enablement.
You will own critical areas of the product that support user and role management, platform customization, data insights, automation, and governance. Your work will directly impact the success of administrators managing our platform and drive customer satisfaction, adoption, and retention.
Responsibilities
Technical leadership:
- Hands-on leader - Lead the design, development, and delivery of scalable, reliable, and performant administrative services and tools.
- Champion engineering excellence by promoting best practices in architecture, code quality, and automation.
- Ensure the team builds robust APIs and integration points for seamless ecosystem connectivity and extensibility.
- Define and execute the roadmap for platform administration capabilities, ensuring alignment with business objectives and customer needs.
- Collaborate with Product Management, Design, and Customer Success teams to understand administrator pain points and develop solutions.
Team Leadership
- Mentor, inspire, and grow a high-performing team of engineers to achieve ambitious goals.
- Recruit top engineering talent and help scale the team to meet evolving business needs.
Operational Excellence
- Implement robust monitoring, alerting, and troubleshooting tools for platform administration services.
- Ensure adherence to governance, compliance, and security standards (e.g., GDPR, CCPA).
Basic Qualifications
10-14 years of hands-on experience in Java, Kafka, full-stack development, and distributed architectures, leading engineering teams to build scalable, resilient SaaS platforms.
- Proven expertise in Java, Spring Boot, and backend service development for distributed systems.
- Strong experience with Kafka for event-driven architectures and real-time data streaming.
- Core Cloud (AWS/GCP) platform expertise.
- Proficiency in modern front-end development using React and TypeScript.
- In-depth knowledge of relational and NoSQL databases, cloud platforms, and DevOps practices.
- Leadership skills in managing and scaling high-performing engineering teams with Agile methodologies.
- Experience in designing and implementing microservices architectures with focus on scalability and resilience.
Preferred skills
- UCaaS/CCaaS domain knowledge
- Prior experience in designing, coding, and implementing web applications
- Ability to swiftly develop prototypes and minimum viable products for full-stack projects
- Aptitude for learning and adapting to innovative technologies
- Strong team player and individual contributor
- Adept at debugging and quick problem-solving
Additional Qualities to have
- Ownership mindset, demonstrated by the ability to lead projects
- Self-motivation, dedication, and a commitment to meeting deadlines
- Exceptional multitasking abilities, managing concurrent tasks effectively
- Meticulous attention to detail
- Willingness to contribute as both a team player and an individual contributor
- Eagerness to drive new projects, troubleshoot issues, and contribute to continuous improvement
Nextiva Core Competencies / DNA:
- Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
- Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $130,000 - $203,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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