Solution Consultant

Job description

Who We Are

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

Every role at Massive Rocket is Entrepreneurial - Successful people at Massive Rocket will not only think about their role but understand the roles around them, their goals and contribute to the success and growth of their team, customers and partners.

What We Offer

🚀 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe, the US, and around the globe

🪐 100% remote forever

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

What we’re looking for

As a Solution Consultant (CRM AI) at Massive Rocket, your primary mission will be to spearhead our Hightouch AI Decisioning practice - partnering with sales and clients to scope, design and implement AI-driven data pipelines that power real-time decisioning. You’ll ease out and translate high-impact use cases into robust Hightouch configurations.

You’ll apply your CRM expertise to plan, execute and optimise multi-channel campaigns (email, SMS, push, content cards, WhatsApp, etc.) in Braze and other platforms. Along the way, you’ll collaborate closely with strategy and delivery teams to deliver excellent client satisfaction, drive measurable business outcomes and continuously elevate our suite of AI-enabled marketing solutions.

Responsibilities

• AI Decisioning Enablement:

- Partner with sales to scope and define Hightouch AI Decisioning use-cases, translating business challenges into data-driven solutions.

- Configure Hightouch pipelines to feed AI models and orchestrate data syncs between client systems and MarTech platforms.

- Train and support clients on Hightouch’s AI Decisioning features.

• Pipeline & Workload Management:

- Help scale delivery capacity by coordinating resources across a growing AID pipeline (currently outpacing staffing).

- Escalate resourcing gaps and propose prioritisation frameworks to sales and leadership.

• Client Engagement:

- Forge strong partnerships with clients, ensuring their needs are understood and met.

- Act as the primary point of contact for all CRM and AI Decisioning queries throughout project delivery.

• Data & Analytics:

- Manage and analyse large customer datasets to uncover behaviour trends and inform campaign optimisation.

- Produce performance reports and insight decks demonstrating campaign ROI and AI Decisioning impact.

• Strategy Alignment:

- Collaborate with the strategy team and clients to ensure CRM and AI-decisioning activities align with broader marketing objectives.

- Translate strategic briefs into actionable project plans and technical requirements.

• CRM Campaign Execution:

- Lead the execution of CRM initiatives within Braze (and other platforms) for our clients across various channels.

- Configure, customise and QA campaigns to meet client specifications.

- Design and execute targeted campaigns using advanced segmentation and personalisation.

• Process & Best Practice:

- Document and evolve best-practice playbooks for CRM and AI-driven campaigns.

- Lead regular retrospectives and implement improvements to boost team throughput and quality.

Qualifications

• Client-Facing Excellence: Exceptional interpersonal and communication skills, honed in an agency or direct-service context.

• Use-Case Scoping: Experience translating client business challenges into clear, actionable technical use-cases.

• Rapid Pipeline Scaling: Comfort in a fast-paced environment where demand often outstrips delivery capacity; able to coordinate resources and flag gaps proactively.

• Extensive CRM Experience: 5+ years in Marketing Automation/CRM (e.g. Braze, SFMC), with excellent attention to detail.

• AI & Data Pipeline Skills: Proven ability to scope, configure and troubleshoot data syncs, ideally with Hightouch or similar reverse ETL tools.

• Technical Acumen: Understanding of relational databases, data structures and SQL-based analysis.

• Digital Marketing Savvy: Strong knowledge of multi-channel digital marketing best practices.

• Agile Practitioner: Comfortable working in Agile teams, driving iterative delivery and retrospectives.

• Tools Proficiency: JIRA, Confluence.

• Language: English at C1 level or above.

• Can-Do Attitude: Proactive, results-driven and ready to take ownership of complex challenges.

Desirable

• ​​Braze Certifications ( i.e Practitioner, Marketer)

• ​​Hightouch Certification or demonstrable hands-on experience.

• ​​Advanced SQL or Python for data analysis.

• ​Previous agency experience in MarTech or AI Decisioning implementations.

During the process, please note the following requirements and preparations:

- Massive Rocket has a Bring Your Own Device (BYOD) policy — you will be expected to use your own equipment for work.

- A valid work visa is required — Massive Rocket does not provide sponsorship at this time.

- You may be asked to provide proof of identification, such as a passport, ID card, or utility bill (gas, water, electricity).

- Two references may be requested — please be prepared to share names, relationship to you, and contact details (email and mobile).

- Contractors only: Proof of incorporation and valid insurance coverage is required.

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.