Job description
About PathFactory
PathFactory is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers. It uses AI to track user behavior and recommend the most relevant content to each individual. With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue.
PathFactory has been recognized by Deloitte as one of North America’s 2020 Technology Fast 500 companies. PathFactory was also named the 2023 Top-Rated Content Marketing Software by TrustRadius, a 2023 Content Experience Leader by G2, and a Cool Vendor in Technology Marketing by Gartner.
Visit PathFactory.com to see how we can supercharge your ABM, Partner Marketing, Web Personalization and Sales Interactions.
Position Summary
We’re hiring a Solutions Engineer, and we’re open to considering candidates at the Associate or Mid-Level depending on experience. Whether you’re early in your career with strong technical aptitude or a seasoned professional who’s led customer-facing solutions work, we’d love to hear from you.
If you are passionate about solving business and technical problems, delivering creative solutions, and driving customer success, this role offers the opportunity to make a direct impact. As a Solutions Engineer, you will play a critical role in driving product adoption and optimizing the use of PathFactory for our clients through your technical expertise and strategic problem-solving.
You’ll bring your background in MarTech, CRM, and implementation best practices to design customized solutions that align with client goals. You excel at understanding and methodically handling new challenges, crafting creative and scalable solutions, and thinking outside the box. You possess the ability to develop a holistic understanding of client needs in every engagement, convey confidence in finding the right answers, and are proactive in self-educating and asking for help when needed.
Upon joining, you might be asked to spend 1-2 months performing Support duties to help ramp up to the Solutions Engineer role. Beyond this period, you will continue to assist the Support team as needed. All members of the Solutions team may periodically be asked to help our Support team, so we are looking for someone who is ready to contribute where needed.
Key Responsibilities
- Troubleshoot technical issues and triage them as needed with other teams as needed.
- Configure the PathFactory platform for new clients in alignment with their strategic requirements, while remaining agile to changing requirements.
- Act as the strategic advisor for your assigned clients by developing a deep understanding of their use cases and combining business and technical skills to guide solutions.
- Provide insights and feedback by supporting our customers’ use of the platform to help improve the product itself.
- Demonstrate empathy and active listening in customer interactions, ensuring alignment with their goals and concerns.
- Collaborate with Customer Success Managers to design and develop scalable solutions that drive measurable value.
- Translate reports and analytics into actionable insights for our customers.
- Participate in the execution of team quarterly goals and initiatives.
Requirements
- 1+ years of experience in the MarTech industry in a marketing operations, support, associate consulting, or implementation role.
- 1+ year of experience in HTML, JavaScript, CSS, Liquid Template Language, and APIs.
- 1+ years of experience in the following platforms is highly desirable. If you do not have work experience in all of them, you should have worked with at least the Marketing Automation subset:
- Marketing Automation Platforms such as Eloqua, Pardot, Marketo, and HubSpot
- Client Relationship Management applications such as Salesforce or MS-CRM Dynamics
- Content Management Systems such as WordPress, AEM, Acquia
- Analytics platforms such as Google Analytics, Adobe Analytics, or Tableau
- Strong communication, time management, and task prioritization skills.
- Ability to excel as both an individual contributor and a team player.
- Curiosity and willingness to learn new software applications or Google new concepts.
- Highly coachable and keen interest in growing their career at PathFactory, and willing to take steps to grow.
Excited about the prospect of this role but don’t meet all the requirements mentioned? Don’t
hesitate to apply! We are eager to learn more about you and discover whether you could be a great fit at PathFactory.
Location
This is a remote role in India, preferably in Chennai, Bangalore, Delhi, Hyderabad, or Mumbai. Flexibility for other locations will be considered.
Working hours are typically 9:00 AM to 5:00 PM EST, though flexibility may be required based on client needs.
Our Interview Process
We know that looking for a new role can be both exciting and time-consuming, and we want to thank you in advance for taking the time to apply to PathFactory. To help you understand our interview process, please see the potential next steps below:
- 30-minute audio screening with HR to introduce the role and learn about your background.
- 60-minute video interview with the hiring manager to discuss your values, aptitude, and work experience, and for you to learn more about the day-to-day aspects of the role.
- Take-home assignment to showcase your technical aptitude and experience.
- 60-minute video panel interview to review the assignment, meet the team, and share more about yourself.
Interested? We’d love to hear from you.
If you believe you have the right stuff, apply below. Attach your resume and a short cover letter telling us why you are the right person for this job! We are marketers, not HR people, so feel free to let a bit of your personality come through.
PathFactory is an equal-opportunity employer.
It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. PathFactory is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
