Job description
About PathFactory
PathFactory is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers. It uses AI to track user behavior and recommend the most relevant content to each individual. With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue.
PathFactory has been recognized by Deloitte as one of North America’s 2020 Technology Fast 500 companies. PathFactory was also named the 2023 Top-Rated Content Marketing Software by TrustRadius, a 2023 Content Experience Leader by G2, and a Cool Vendor in Technology Marketing by Gartner.
Visit PathFactory.com to see how we can supercharge your ABM, Partner Marketing, Web Personalization and Sales Interactions.
Position Summary
We are looking for someone to join our team as a Senior Solutions Engineer. In this position, you will support clients in both a tactical support capacity and a strategic, consultative role in partnership with a Customer Success Manager. You will also be given the opportunity to develop your leadership skills by offering mentorship and coaching to junior members on the Solutions and/or Support team.
You will use your expertise in digital marketing technologies, front-end web languages, and business problem-solving to help our customers work through any challenges they encounter as they utilize our software.
This is a hands-on, collaborative role on a small but mighty team, where you’ll have the opportunity to innovate, experiment, and grow while directly contributing to customer satisfaction and retention.
Key Responsibilities
- Drive the adoption and effective use of the PathFactory platform for our customers.
- Act as the strategic advisor for your assigned clients by deeply understanding client use cases and combining your business problem-solving, deep knowledge of the platform, and technical skills to help create optimal paths toward resolution.
- Troubleshoot issues our customers face and act as a link between our Customer Experience Team and our Engineering and Product Team.
- Demonstrate empathy and active listening in customer interactions, ensuring alignment with their goals and concerns.
- Proactively identify issues and opportunities to create value for clients
- Communicate complex findings to the clients clearly and in terms that are easy to understand.
- Provide feedback and insight from supporting our customers to help improve our platform.
- Collaborate with Customer Success Managers to design and develop scalable solutions leveraging the PathFactory platform for our customers.
- Mentor and coach junior members of the Support and Solutions Teams as needed
- Translate reports and analytics into actionable insights for our customers.
- Support Sales by discovering the marketing challenges of our prospects and determining the best solutions and use cases of the PathFactory platform for them.
- Create and own team quarterly goals to help lead major initiatives beyond day-to-day responsibilities.
Requirements
- 5+ years of experience required in a client-facing role within the MarTech space, ideally in marketing operations, consulting, or solutions engineering.
- 2+ years of experience in HTML, CSS, JavaScript, Liquid Template Language, Application Integrations, and APIs.
- 5+ years of experience in Marketing Automation Platforms such as Eloqua, Pardot, Marketo, and HubSpot.
- Experience with at least one of the following platforms:
- Client Relationship Management applications such as Salesforce or MS-CRM Dynamics
- Content Management Systems such as WordPress, AEM, Acquia
- Analytics platforms such as Google Analytics, Adobe Analytics, or Tableau
- Strong problem-solving mindset with a proven ability to adapt to new Martech stacks and complex business challenges.
- Excellent communication and organizational skills, with the ability to explain complex concepts simply.
Excited about the prospect of this role but don’t meet all the requirements mentioned? Don’t
hesitate to apply! We are eager to learn more about you and discover whether you could be a great fit at PathFactory.
Location
This is a remote role in India, preferably in Chennai, Bangalore, Delhi, Hyderabad, or Mumbai. Flexibility for other locations will be considered.
Working hours are typically 9:00 AM to 5:00 PM EST, though flexibility may be required based on client needs.
Our Interview Process
We know that looking for a new role can be both exciting and time-consuming, and we want to thank you in advance for taking the time to apply to PathFactory. To help you understand our interview process, please see the potential next steps below:
- 30-minute audio screening with HR to introduce the role and learn about your background.
- 60-minute video interview with the hiring manager to discuss your values, aptitude, and work experience, and for you to learn more about the day-to-day aspects of the role.
- Take-home assignment to showcase your technical aptitude and experience.
- 60-minute video panel interview to review the assignment, meet the team, and share more about yourself.
Interested? We’d love to hear from you.
If you believe you have the right stuff, apply below. Attach your resume and a short cover letter telling us why you are the right person for this job! We are marketers, not HR people, so feel free to let a bit of your personality come through.
PathFactory is an equal-opportunity employer.
It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. PathFactory is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
