Job description
fusionSpan is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology’s impact on society, and we recognize our work’s role in the well-being of our nonprofit clients and the communities they serve. As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team.
Location:Hybrid work schedule in the Rockville, MD, office (Tuesdays and Thursdays)
As our Solutions Engineering Lead, you’ll help nonprofits envision what’s possible with Salesforce. You’ll connect their mission to the tech, leading discovery conversations, crafting forward-thinking solutions, and collaborating with internal teams to design proposals and demos that inspire action. This is a strategic, customer-facing role with a blend of consulting, sales engineering, and storytelling.
Responsibilities:
Discovery & Visioning
- Lead thoughtful conversations with nonprofit stakeholders to uncover business challenges, CX pain points, and long-term goals.
- Translate client aspirations into solution hypotheses, showing how Salesforce and fusionSpan can unlock greater impact.
Salesforce-Centered Solution Design
- Craft Salesforce-first solutions across CRM, Marketing Cloud, Data Cloud, and Experience Cloud, with a lens on customer experience and operational excellence.
- Build scalable, future-ready architectures tailored to nonprofit sector needs — from membership to fundraising to program impact.
Demos & Presentations
- Create and deliver compelling, customized product demonstrations that speak to mission, metrics, and user experience.
- Partner with Account Executives, Solution Architects, and delivery teams to align technical vision with real-world application.
Proposal & RFP Strategy
- Shape winning responses to RFPs in collaboration with proposal writers, emphasizing value creation, innovation, and mission alignment.
Cross-Functional Collaboration
- Act as the connective tissue between Sales, Delivery, Product, and Partners (Salesforce, ISVs, and others) to ensure solution accuracy and client alignment.
- Represent fusionSpan in pre-sales workshops, discovery sessions, and executive briefings.
Scoping & Estimation
- Lead solution scoping, level-of-effort estimates, and phased roadmaps that balance ambition with feasibility.
- Support handoff to delivery with documentation that ensures clarity, continuity, and client confidence.
Our Company Values
- Trust: We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates.
- Innovation: We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients’ evolving needs and move the industry forward. We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance.
- Community: We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve.
Qualifications (Required)
- Salesforce certifications in Agentforce Specialist, Sales Cloud, Service Cloud, or Marketing Cloud
- Significant experience in a customer-facing role or sales organization
- Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management
- Demonstrated interest in technology, including comfort with technical concepts and ability to become a subject matter expert with new technology applications
- Ambitious and self-motivated with a high emotional IQ
- Ability to apply strategic thinking and demonstrate understanding of requirements to execute
- Ability to make decisions guided by policies, procedures and business plan with limited guidance
- Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
- Bachelor’s Degree or equivalent work experience
Qualifications (Preferred)
- Technical and strategic consulting skills and balance between a service-driven and sales mindset
- Deep understanding of diverse industries
- Experience with CEM, cross-channel customer experience, Voice of the Customer, survey methodologies and Net Promoter Score (NPS)
- Previous experience in pre or post-Sales support
What we Offer:
- Health (PPO), dental, and vision plan – 100% covered for employee
- Long/Short-term Disability Insurance – 100% covered for employee
- Life and AD&D Insurance – 100% covered for employee
- 401K with up to 5% matching contribution
- 15 days of paid vacation – increases with tenure
- 10 paid federal holidays
- 12 weeks for parental leave
About fusionSpan
fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.
Check out our Great Place to Work Certified Badge here.
Our Company Values:
- Trust: We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates.
- Innovation: We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients’ evolving needs and move the industry forward. We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance.
- Community: We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect
where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve.
