Job description
Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.
At Motus, we’re dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day – WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.
Position Description:
As a member of our Vehicle Solutions Specialist team, you will be an authority on Motus’ suite of products and services. You will support our customers via special reporting, recurring tasks, Program Requests, and critical FAVR processes. Sometimes you may provide support via phone and email to our customers to strengthen customer relationships and ensure positive engagement with Motus products. You will demonstrate a positive and tenacious attitude, outstanding communication skills, and a collaborative, team-oriented spirit.
Position Duties:
- Process and perform quality control on customer maintenance, program updates, and data-feeds within established service levels.
- Consult with customer administrators and internal partners on standard processes for program updates.
- Perform quality control on monthly and quarterly recurring customer reports
- Manage, collect, and record all client cases, case updates, and ongoing tasks in Zendesk.
- Serve as Subject Matter Expert (SME) to the rest of the team on recurring, custom tasks.
- Perform quality control on monthly recurring customer reports.
- Liaise with the Account Management, Product, Finance, and Operations teams as necessary to ensure proactive and timely resolution of end-user issues.
- Build knowledge base materials dedicated towards operational efficiency.
- Think creatively to solve customer problems.
Skills and Characteristics:
- 1-3 years of client support experience, preferably in a B2B, SaaS environment.
- Outstanding verbal and written communication skills via phone, email, in face-to-face situations, and across the entire client base and the Motus organization.
- Dedication to service excellence and ability to resolve client requests and issues within established service levels.
- Expert knowledge of Microsoft Excel, including the use of pivot tables and VLookUps.
- Ability to positively articulate difficult concepts and methodologies to clients.
- Strong, enthusiastic team player ready to get the job done, no matter how big or small.
- Attention to detail and strong organizational skills.
Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay rate for this role is $25.00 - $27.00 per hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees.
Motus Benefits:
- Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
- Open Paid Time Off
- Flexible Spending Accounts & Health Savings Accounts
- Motus-Fidelity 401K Plan
- Company-paid Short/Long-term Disability & Basic Life Insurance Plans
- Family Planning and Parenting Support Benefits through Maven
- Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
- $1000 Home Office Reimbursement Program
- $2000 Internal Referral Program
- WorkAnywhere Reimbursement of Internet and Cellular Costs
- 16 weeks maternity and adoption leave
- 8 weeks paternity leave
Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities’ rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated.
Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
