Job description
Company Description
Discover Your Path at Keypath!
About Us:
At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with prestigious universities to create and deliver online education solutions that tackle global social and economic challenges head-on.
Join our dynamic, fast-growing international team that thrives on collaboration, innovation, and lifelong learning. With offices in Melbourne, Sydney, Chicago, and SE Asia, we are truly a global company. Today, we’re a family of over 700 passionate “Keypathers” worldwide.
Work Anywhere:
At Keypath Education Australia, flexibility is our strength. We put our people first, allowing you to choose where you work – from home, in the office, or both.
This role is a permanent, full-time role. Only candidates located in Malaysia, and Malaysians or non-Malaysians with a valid permit to work in Malaysia will be considered for this role.
Job Description
The Student Data Specialist plays a key role in ensuring the accuracy, consistency, and efficiency of student admissions data.
This role supports the Admissions team by managing and maintaining data integrity within our systems, assisting with reporting and dashboards, and contributing to the development of improved processes, automations and documentation.
The specialist will work closely with key stakeholders to support the admissions lifecycle and drive data-informed decision-making.
Responsibilities included the following:
Admissions Data Processing & CRM Updates
- Process application reports from roster files and update CRM records accordingly.
- Manage updates from partner systems and ensure accurate reflection of application changes in student records.
- Apply data cleansing activities, including identifying and closing invalid, duplicate, or spam leads.
- Update lead statuses for students who don’t meet entry criteria or are not active prospects.
- Maintain accurate data in relation to teaching terms, including plan term updates post-census.
- Provide support to the Admissions team by resolving CRM data issues or escalating them appropriately.
Tools, Dashboards & Tracker Management
- Create and maintain study trackers each term, including updates as new data becomes available.
- Support dashboard creation and maintenance, including development of new dashboards and views in the Cloud CRM.
- Ensure access for new starters to relevant dashboards and views.
Reporting & Insights
- Produce reports that monitor admissions metrics and advisor performance,
- Contribute to process improvements through data-driven insights and stakeholder collaboration.
Qualifications
Education
- Bachelor’s degree preferred, or equivalent experience in a data, administration, or education-related field.
Experience
- 1–2 years of experience working in student admissions, administrative operations, or a related role in higher education.
- Demonstrated ability to work with complex data sets and high attention to detail.
- Proven track record of supporting teams through data-driven processes and reporting
Technical/Further Skills
- High proficiency in Microsoft Excel (e.g. formulas, pivot tables, lookups).
- Advanced CRM user (eg. creating views, dashboards)
- Strong written and verbal communication skills.
- Excellent time management and organisational skills.
- Ability to adapt to shifting priorities and handle ambiguity in a fast-paced environment.
Additional Information
At Keypath, we put our people first. We’re committed to creating a flexible, inclusive, and supportive work environment where you can thrive. Here’s what you can expect as part of our team:
Benefits and Rewards:
- Opportunity to work in office, hybrid or remotely
- All the necessary equipment for success including laptop
- Access to health & wellbeing programs including an Employee Assistance Program and Mental Health Days
- Learning & growth opportunities including access to LinkedIn Learning, Career Development Programs and Learning Labs
- Employee led Initiatives such as Culture Club, Team Green, Sustainability and more
- Company events and activities run in office and remotely
Why Keypath?
- Global EdTech Leader: Join an industry on the rise.
- Transform the World: Contribute to upskilling and reskilling globally.
- Make an Impact: Help solve future economic and social challenges.
Join Keypath and make a difference. We welcome applicants from diverse backgrounds and offer inclusive support throughout the recruitment process.
Apply now to unlock your potential with Keypath!
