Job description
Join Our Team as a Local Support Specialist at RateHawk!
Are you passionate about travel and tech? Do you speak English and German fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
What You’ll Do:
- Help Our Partners: Take calls and provide initial advice to our B2B partners in German and English.
- Provide Updates: Keep our partners informed about ongoing cases and provide regular updates.
- Lend a Hand: Assist other operation teams with communication in German.
- Handle Inquiries: Respond to information requests from B2B partners.
- Record Details: Document all your work in our CRM system.
What We’re Looking For:
- Language Skills: Advanced level of German and English – you’ll need to speak and write fluently.
- Quick Learner: Ability to grasp new information quickly and focus on results.
- Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
- Empathetic: A strong sense of empathy is essential.
- Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!
What We Offer:
- Remote Work: Work from the comfort of your home!
- Salary: base payment + monthly bonus.
- Dynamic Team: Be part of a young and energetic group of specialists.
- Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Learning & Development: We support your growth through seminars, trainings, and conferences.
- Perks: Take advantage of corporate discounts on hotels and other services.
The Process:
- Application and Assessment: You’ll receive an assessment link when you apply, if there’s a match, you’ll be invited to an interview with our HR.
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Meeting with Hiring Manager: Another friendly chat.
- Interview results and offer!
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
