Job description
VoC Systems & Operations Consultant (6-Month Contract)
Location: Remote
Reports To: VP of Voice of Customer
Contract Type: 6-Month Engagement | Immediate Start Preferred
Help Build the Backbone of Our Enterprise VoC Program
Drips is looking for a detail-oriented, systems-savvy Voice of Customer (VoC) Systems & Operations Consultant to help us operationalize one of our most strategic corporate initiatives. In this 6-month contract role, you’ll work directly with our VP of VoC to lay the operational groundwork for a scalable, high-impact enterprise VoC program.
If you thrive at the intersection of process design, systems enablement, and cross-functional alignment—and you’re excited by the challenge of turning strategy into scalable execution—this role is for you.
What You’ll Do
- Design and implement VoC workflows to track customer OKRs, VoC meeting outcomes, and delivery performance metrics
- Develop training materials and enablement tools that drive internal understanding and adoption of VoC processes
- Establish governance and reporting structures to support ongoing performance tracking across platforms like Salesforce and ClickUp
- Systematize repeatable processes by identifying opportunities for automation, templates, and scalable tooling
- Support a culture of accountability and insight by operationalizing feedback loops into decision-making workflows
Ideal Experience
- Deep experience in operations or enablement roles supporting customer experience, sales, client services, or strategic programs
- Strong background in process design and change management, ideally in a B2B SaaS or managed services setting
- Familiarity with Salesforce and workflow tools (e.g., ClickUp)
- Systems-thinker with the ability to turn ambiguity into repeatable structure
- Bonus: experience working on or around VoC or client outcome-focused programs
Why This Role Matters
You’ll help build the systems that enable our Voice of Customer program to scale—bringing real customer insight to the center of how we operate and grow.
