Job description
ABOUT THE ROLE:
We are looking for a qualified Technical Account Manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. You will be partnered with our account executive and engagement management teams to serve as the bridge between sales and operations.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.
RESPONSIBILITIES:
In this role, you’ll get to…
- provide technical support for customers to support pre-sales and post-sales processes
- address all product-related queries on time
- train customers to use products effectively
- provide developers with customers’ feedback to help identify potential new features or products
- report on product performance
- identify solutions to reduce support costs
- analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- liaise with the sales department to win new business and increase sales
- establish best practices
- keep track of sales performance metrics
- perform other duties as needed by the role
REQUIREMENTS:
On day one, we’ll expect you to…
- have IT MSP, ITSM, or IT Manager 4+ years
- have 2+ years proven work experience as a Sales Engineer
- possess solid technical background with hands on experience in digital technologies
- have familiarity with software and front-end development
- possesses an ability to gasp customers’ needs and suggest timely solutions
- have excellent verbal and written communication skills
- have strong analytical and problem-solving skills
- have BSc degree in Computer Science or relevant field
- have a fully functional and up-to-date computer with which to perform duties
- be willing to install next-generation endpoint protection on the computer
- be a current resident of the Philippines and can perform work from there
- be willing to work in US Pacific time zone or client time zone.
NOTE: This is a remote (work from home) job
