Job description
At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. We typically keep job postings active for 3–5 weeks, though this may vary depending on applicant volume and other factors.
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If you are an Internal Candidate, please apply via our Internal Job Board.
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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset-using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success- building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner- holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring for a Technical Program Manager to enhance Guild Education’s day-to-day operations across our internal business tools, and to support our employees, staff, and students.
As a Technical Program Manager you’ll work with our internal teams to oversee requests and projects to current and planned Member Services tools. Relevant requests will be the responsibility of the Technical Program Manager to turn into actionable business requirements and drive the implementation processes across our internal business systems (including Netsuite, Adaptive, Stripe, and many others). You will be on the front line of interacting with the business, product, and stakeholder groups to ensure the processes used in systems used by our internal teams align and are scalable for the future. You will support and work closely with both the Business Systems and Finance teams to ensure appropriate cross-functional alignment.
As a Technical Program Manager, you will be responsible for enhancing Guild’s day-to-day operations across our internal business systems, and support our employees, employer partners, and learning partners, including:
Work Delivery and Core Knowledge:
- Drive oversight of multiple ongoing projects at the same time. Aligning, rationalizing, and supporting initiatives at the team as well as the company level. Ensure appropriate alignment and identification of risks/gaps that may impact current or future strategic initiatives.
- Awareness and ability to fully comprehend regulatory requirements that tooling must meet to be fully compliant. Includes keeping up to date with changes to policies internal and external
- Working in coordination with the Business Systems and Finance teams to best integrate and utilize our systems
- Translate conceptual user/business requirements into functional technical requirements in a clear manner that is comprehensible to Business Systems and Netsuite admins/developers and overall project teams
- Load sprints ensuring proper balancing of work brought in from various internal and external stakeholders
- Participate and/or lead planning projects, defining milestones, assessing risks, creating processes, and working with multiple teams to ensure dependencies are known and the project deadlines are met
Investigation and Testing:
- Identify and research end-to-end current state processes, pain points, inefficiencies, and the best opportunities to drive improvement through automation.
- Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
- Support and coordination of testing cycles (UAT, regression, system) and/or Training/Training Materials
Ceremonies and Documentation:
- Participate and/or lead weekly team Agile ceremonies
- Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
- Communicate changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, leaders, and/or other stakeholders so that issues and solutions are fully understood
- Recommend changes in workflows, ceremonies, and practices to maximize effectiveness and efficiencies for the business based on expertise
You are a strong fit for this role if you have:
- Experience analyzing, documenting, and improving business processes; strong aptitude for learning new systems and processes
- Deep experience working with/in accounting and finance teams; you may have an accounting or finance background yourself
- Netsuite Certification(s) and Stripe system knowledge
- Ability to work responsibly with minimal direction across many teams/stakeholders
- Exceptional organizational skills, flexibility, multitasking abilities, and a high level of attention to detail in a fast-paced environment
- Experience in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency
- Passion for higher education and our mission – Guild is pioneering a new path for education as a benefit in a complicated and regulated space – success means quickly and effectively adapting your expertise.
We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $95,100 - $133,200, and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild’s use of my information in accordance with Guild’s Privacy Policy and, for applicants that are residents of the State of California, Guild’s Applicant Privacy Notice and California Notice at Collection.
