Job description
As a training and support specialist, you will work closely with Team Leaders to support your assigned team in key areas such as recruitment, onboarding, quality assurance, and other essential tasks. In addition, you will play a vital role in driving company growth by engaging potential customers, nurturing their interest, and efficiently scheduling appointments for our sales team.
Your responsibilities include:
Engaging in recruitment efforts to identify top talent based on culture fit, skills, experience, and qualifications
Conducting onboarding activities to ensure smooth transition for new hires
Providing guidance and support to new team members, helping them acclimate to their roles and the company’s processes
Serving as a resource person for answering questions and addressing concerns during the onboarding period
Participating and documenting processes and improvement initiatives; conducting training activities as needed
Qualify leads and opportunities based on set criteria before assigning them to the Sales Team
Assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience
Making outbound calls to potential customers with the goal of consistently delivering agreed targets
Scheduling consultations between contacts/prospective customers and members of our Sales Team
Inputting information into our system accurately, representing the company professionally in conversations, and ensuring all calls meet company standards and requirements
With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or in a similar role
Experience working w/ any CRM Tools (Salesforce is a plus but not required)
Experience with MS Office Tools
With prior experience with training, onboarding, and recruiting
Must have a strong and stable internet connection
Has a designated professional and quiet workspace
Amenable to working on a graveyard shift
We’re looking for someone who is:
- Proactive, adaptable and flexible
- Highly professional
- Willing to go the extra mile to achieve desired outcomes
- Highly collaborative
- Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes
At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!
