Training Specialist

Job description

This role is a fixed term position to cover a parental leave, with a projected timeframe of July 2025-March 2026. Please note: This role requires full working rights in New Zealand or Australia without current or future sponsorship; proof of this is required to be produced in the final stages of selection.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Candidates outside of commutable distance may be considered on a remote basis.

SUMMARY

The Training Specialist will collaborate with internal and external stakeholders to curate live and on-demand webinars, leveraging cutting-edge tools and features to build immersive learning experiences that boost audience knowledge retention of Avetta products. This includes crafting engaging written content, captivating videos, and interactive eLearning modules for both general audiences and Client-specific needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop training materials by completing thorough research, determining the preferred modality, and assess the learning needs of key audiences
• Create learning objectives, and/or update learning program content and affiliated materials such as job aides, instructor guides, and applicable participant resources
• Work collaboratively with internal Stakeholders (product managers, customer support teams, teammates, etc.) to ensure content accuracy, relevance, and effectiveness
• Supports and continually enhances the process to facilitate rapid application and development using templates and Professional Services Training standards
• Viewed as a go-to partner for all learning related queries, both client specific and general
• Supports teammates and customer acquisition of knowledge, skills and behaviors through targeted development initiatives
• Manages training development projects from start to finish, including communicating crucial updates and training progress/risks
• Proactively identifies and highlights continuous improvement opportunities in learning material, curriculums and key learning processes to Product Training Manager
• Manage stakeholder expectations against project recommendations to ensure consensus and agreement
• Work as a professional partner and learning consultant when interfacing with internal and external customers to solve business problems utilizing the ADDIE educational model
• Utilize instructional models and adult learning methods to design learning experiences that promote practice, retention, and application of new skills and knowledge
• Use rapid development tools such as Articulate 360 to create engaging eLearning projects and programs
• Develop engaging and captivating educational videos through various software, including Synthesia
• Coordinate project tasks with management and team members as needed. Maintain open communication with all staff involved in new initiatives and projects as related to training
• Manage the submission and tracking of general and bespoke training content and meticulously review and edit the translated content, ensuring it adheres to formatting and quality standards

MINIMUM QUALIFICATIONS:

• Ability to work in a fast-paced, dynamic environment with the capacity to adapt to changing priorities
• Demonstrate outstanding written and verbal communication skills
• Ability to convey product specific information to varying levels of users for both the Client and Supplier audiences
• Basic understanding of Adobe Creative suite with experience using at least one or two of the primary product offerings, i.e., Illustrator or Photoshop
• 3+ years of scheduling, coordinating, and facilitating/leading live or virtual training webinars through various platforms
• Utilize project management principles to develop a comprehensive project plan in which to manage the project timelines/deliverables
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Constructive thinking and alternative short-to long-term solutions must be considered.
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint, OneNote) and Salesforce

EDUCATION, TRAINING AND EXPERIENCE :

• Education: Bachelor’s degree (B.A. or B.S.) or equivalent experience in corporate learning and/or adult education.
• Experience: Minimum of 5 years of experience, with at least 3 years focused on developing high quality educational content. Proven experience in client support and project management principles is required.
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint, OneNote) and Salesforce including use of styles, templates and advanced formatting.
• Knowledge of eLearning concepts and tools, and instructional design
• Hands-on experience with authoring technologies and internet design tools preferred
• Strong time-management, organization, and intermediate to advanced level project management skills required.

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