Job description
VetsEZ is seeking a Training Specialist to support the Department of Veterans Affairs’ (VA) modernization of clinical contact centers through the VA Health Connect program. This role will focus on developing interactive e-learning content and supporting materials to enable clinical, pharmacy, scheduling, and administrative workflows across virtual care platforms.
The candidate must reside within the continental US.
Responsibilities:
- Design and develop engaging, web-based training using Articulate360 (Storyline, Rise).
- Create supplemental materials such as job aids, facilitation guides, and quick-reference tools.
- Collaborate with training leads and subject matter experts to assess needs and define learning objectives.
- Host live sessions (e.g., office hours, train-the-trainer) to support learners and trainers.
- Translate complex clinical and technical processes into accessible training content for diverse audiences.
- Participate in content reviews, pilot sessions, and continuous improvement cycles.
- Maintain version control of training documents and ensure timely delivery of materials.
- Support virtual and in-person training sessions and troubleshoot issues as needed.
- Ensure training materials comply with Section 508 accessibility standards and VA requirements.
- Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in a training environment.
- Proficiency with Articulate360 or similar e-learning authoring tools.
- Experience creating job aids and instructional support materials.
- Strong communication skills and ability to simplify complex workflows.
- Comfortable delivering live training and supporting a broad learner base.
- Excellent attention to detail and document management skills.
- Ability to learn quickly, adapt to change, and work collaboratively in a team setting.
- Excellent problem-solving skills, attention to detail, and ability to communicate technical findings to both technical and non-technical audiences.
Additional Qualifications:
- Experience with healthcare, telehealth, or virtual care training.
- Familiarity with Section 508 standards, LMS platforms, and content management tools.
- Instructional design or e-learning certification (e.g., ATD, CPTD, CTT+).
- Ability to obtain Federal Government clearance.
Benefits:
- Medical/Dental/Vision coverage
- 401k with Employer Match
- PTO + Federal Holidays
- Corporate Laptop
- Training and development opportunities
- 100% Remote Opportunity
VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Sorry, we are unable to offer sponsorship at this time.
