Job description
VetsEZ is seeking an Implementation Product Owner Support (IPOS) professional to assist with the delivery of VA Health Connect, a Department of Veterans Affairs initiative modernizing clinical contact centers. This role will support implementation planning, documentation, stakeholder coordination, and solution readiness across technology, training, and communications teams.
The candidate must reside within the continental US.
Responsibilities:
- Translate product vision into user stories, features, and documentation.
- Support JIRA-based requirement tracking and sprint documentation.
- Collaborate with IT to identify technical dependencies and estimates.
- Coordinate with training and communications teams for go-live readiness.
- Assist in validating CRM customizations and system configurations.
- Track implementation status and support site readiness activities.
- Support post-implementation efforts, including feedback collection and issue tracking.
- Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 3+ years of experience supporting healthcare or IT integration projects.
- Strong ability to document processes and communicate across technical and non-technical stakeholders.
- Advanced proficiency in Microsoft Excel; Power BI experience preferred.
- Familiarity with Microsoft Office, JIRA, and Salesforce.
- Strong problem-solving, critical thinking, and adaptability in fast-paced environments.
- Ability to work independently while collaborating across diverse teams.
- Excellent problem-solving skills, attention to detail, and ability to communicate technical findings to both technical and non-technical audiences.
Additional Qualifications:
- Experience with Genesys or other contact center platforms.
- Knowledge of call center KPIs (e.g., AHT, FCR, CSAT).
- Prior healthcare consulting, military, or government contracting background.
- PMP or CAPM certification.
- Ability to obtain Federal Government clearance.
Benefits:
- Medical/Dental/Vision coverage
- 401k with Employer Match
- PTO + Federal Holidays
- Corporate Laptop
- Training and development opportunities
- 100% Remote Opportunity
VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Sorry, we are unable to offer sponsorship at this time.
