Job description
At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!
UX Research at Docker is a fast-paced, collaborative team with lots of opportunity for those who are passionate about developer experience. As a member of the UX Research team at Docker, you will partner with Product Designers, Product Managers, Engineers, and our community to identify areas of improvement and opportunities for us to explore.
Responsibilities
Plan and conduct exploratory, generative, and evaluative user research
Determine appropriate research methods, define and conduct research across multiple projects, and provide both tactical and strategic insights based on this research
Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps, personas, and other formats as appropriate that guide our team towards a delightful developer experience
Manage multiple projects at the same time
Advocate for user needs throughout the product development process
Educate the broader team on research best practices and evangelize research methods and results throughout the organization
Contribute to building best practices, processes, training, documentation, and standards to help evolve the research discipline
Qualifications
Previous exposure to behavioral research methods and the ability to translate data and observations into a compelling story that includes recommendations for design
Master’s/Doctoral degree in behavioral research preferred, as well as experience as a user experience researcher, human factors practitioner, industrial engineer, cognitive engineer, information architect, or similar
Engineering background or previous experience with developer tools preferred
Experience creating repeatable, scalable research methods
Experience with mixed-method research and integrating insights
Excellent communication and interpersonal skills, including the ability to present research concepts and insights clearly and persuasively across different audiences at varying levels of the organization
Knowledge and experience with visual communication and data visualization preferred
Ability to work in a fast-paced, agile environment
Experience building complex products in B2B, B2C, or B2B2C contexts is preferred
2+ years of experience required
What to Expect
First 30 Days: Get Oriented and Start Contributing
Onboard with the User Research team
Meet stakeholders and get an introduction to Docker technologies and history
Review and get up to speed on the work you will be supporting
Begin to conduct research activities
First 90 Days: Lead Research and Deliver Insights
Continue learning Docker tools and processes
Define and lead research studies
Synthesize learnings and present findings to your team in an impactful way
One-Year Outlook: Build Expertise and Drive Strategic Impact
Develop a deep understanding of Docker customers and domain expertise
Deliver insights that drive customer value and support business objectives
Use customer and product expertise to contribute to product roadmap development
Share best practices with teammates and participate actively in the development of research tools, processes, and training materials for the larger organization
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.
Please see the independent bias audit report covering our use of Covey here.
Perks
Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Quarterly, company-wide hackathons
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
Due to the remote nature of this role, we are unable to provide visa sponsorship.
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