Job description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Our Team
The DEMS team(Digital Evidence Management Systems) builds tools that support the full lifecycle of digital evidence: collection, management, analysis, redaction, and sharing. Our work empowers users to manage high-stakes content with accuracy, efficiency, and trust. By deeply understanding user needs, we build experiences that enhance public safety and strengthen community relationships.
This is a rare opportunity to lead impactful research that shapes the future of justice technology.
As a UX Researcher on the DEMS (Digital Evidence Management Systems) team, you’ll shape critical tools used by law enforcement and justice partners to manage and share evidence. This is a high-impact role in a mission-driven environment— ideal for someone ready to own research strategy, drive change, and grow in a collaborative, user-centered culture.
About the Role
We’re looking for a driven, curious, and collaborative Senior UX Researcher to lead research within our DEMS pillar. You’ll uncover insights that guide product strategy and influence decisions across design, product, and engineering. This role is ideal for someone who thrives in complexity, enjoys mixed-methods research, and is passionate about building systems that truly serve end users.
What You’ll Do
Location: Work from home as much as you want, live nearby our awesome Seattle R&D Hub so you can easily collab in-person when it’s helpful and be an active part of our vibrant Axon culture.
Reports To: Director of Product Design, DEMS
Direct Reports: None
- Lead and execute end-to-end UX research using mixed methods (qualitative and quantitative).
- Collaborate with cross-functional teams—product, design, engineering—to align research efforts with business goals.
- Design and conduct studies including interviews, usability testing, fieldwork, surveys, and experiments.
- Synthesize insights into compelling deliverables such as journey maps, personas, and executive-ready reports.
- Translate complex research findings into clear, actionable insights and deliverables
- Present findings to stakeholders and influence decisions with evidence-backed recommendations.
- Champion a user-centered culture and elevate the quality and rigor of research across the DEMS pillar and Axon at large.
- Advocate for the voice of the user and a research-driven approach to product development.
- Stay current with UX research trends, tools, and methodologies.
What You Bring
- 6+ years of experience in UX research or a related applied research role in fast-paced, iterative product development environments.
- Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, or related field.
- Proficiency in a broad range of research methods, a strong grasp of mixed methods approaches and when to apply them.
- Demonstrated experience conducting research independently—planning, recruiting, executing, analyzing, and sharing results.
- Experience shaping product strategy through user research, particularly in ambiguous or early-stage product areas.
- Proven ability to influence cross-functional partners and drive user-centered outcomes.
- Experience working with complex stakeholder environments, including cross-functional collaboration with engineers, designers, and product managers.
- Strong communication and storytelling skills for both technical and non-technical audiences.
- Comfortable conducting both in-person and remote studies.
- Familiarity with tools like Dovetail, Qualtrics, Figma, UserTesting, Lookback, Maze, or similar platforms is a plus.
- Proficiency in data analysis tools or platforms (e.g., SPSS, R, Excel, Qualtrics, UserTesting, Dovetail, etc.).
Bonus If You Have
- Experience in public safety, legal tech, government, or highly regulated environments.
- Comfort working in zero-to-one or early product development spaces.
- Basic proficiency in data analysis, statistics, or tools such as R, SPSS, or Excel.
- A portfolio or case studies that demonstrate research impact, methodology, and stakeholder influence.
- Experience working in regulated, enterprise, or government-adjacent environments.
- A portfolio or case studies demonstrating past research impact and methodology.
Why Join Us
- Be part of a mission-driven company transforming justice and public safety.
- Collaborate with smart, humble, and passionate peers in a dynamic UX culture.
- Lead meaningful research with real-world impact—and see your work come to life.
- Access world-class tools, development resources, and mentorship opportunities.
Benefits That Benefit You
- Competitive base salary + bonus + equity
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- 401(k)
- Wellness programs and emotional health support
- Learning & Development programs
- And yes, we have snacks in our offices
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 123,750 in the lowest geographic market and USD 198,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
