Job description
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we’re proud of how we show up for our customers every day.
If you’re looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
Where You Fit In
SugarCRM is looking for an experienced IT and business technology leader to drive a strategic transformation across our enterprise systems, IT operations, and digital platforms. This role will be responsible for developing a cohesive IT strategy, optimizing enterprise applications, and ensuring that technology enables efficiency, scalability, and innovation.
A key focus of this role will be leading the evolution of our enterprise platforms, including our CRM, to maximize business impact and operational effectiveness. The ideal candidate is a collaborative and strategic leader with experience driving enterprise-wide IT transformation, enhancing technology governance, and aligning IT investments with business objectives.
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**
Impact You Will Make in the Role:
- Technology & Digital Transformation
- Develop and execute a unified IT strategy that aligns with business goals and enhances operational efficiency.
- Oversee the optimization and governance of enterprise applications, ensuring seamless integration and scalability.
- Lead initiatives to enhance the performance, usability, and adoption of our core business systems, including our CRM.
- Strengthen data management and analytics capabilities, ensuring technology supports strategic decision-making.
- Implement processes and systems that enhance collaboration, support hybrid work, and improve employee experience.
- Leadership & Organizational Excellence
- Build, develop, and mentor an inclusive and high-performing IT team that supports the organization’s evolving needs.
- Foster a culture of continuous improvement, encouraging innovation while ensuring operational excellence.
- Implement IT policies, governance frameworks, and security best practices that align with business needs and compliance requirements.
- Ensure exceptional IT support and services, delivering a positive experience for all employees across geographies and roles.
- Collaboration & Business Partnership
- Partner with cross-functional leaders to align IT strategy with business objectives.
- Drive change management initiatives, ensuring successful adoption of new technology investments.
- Develop and manage strategic vendor partnerships, ensuring cost-effective and scalable technology solutions.
What You Will Bring:
- 10+ years of progressive IT leadership experience, including enterprise systems management, IT operations, and digital transformation.
- Proven track record leading large-scale IT initiatives such as application modernization, infrastructure optimization, and enterprise system integrations.
- Deep expertise with CRM platforms (e.g., SugarCRM), with a focus on driving adoption, data integrity, and business process improvements.
- Hands-on experience with CPQ solutions and their integration with CRM and ERP platforms to streamline quoting, pricing, and order management.
- Strong knowledge of NetSuite ERP, including financials, order-to-cash, and system integrations that connect ERP with front-office applications.
- Experience deploying and optimizing Sales engagement platforms (e.g., Salesloft) to improve sales productivity and pipeline visibility.
- Demonstrated success building integration strategies across CRM, ERP, CPQ, and sales engagement tools to create seamless end-to-end business processes.
- Strong leadership and communication skills, with the ability to engage, influence, and partner effectively with executives and cross-functional stakeholders.
- Experience with IT governance, compliance, and security best practices in a fast-paced, global environment.
- Ability to translate business needs into scalable, technology-enabled solutions that deliver measurable business impact.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we’re dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· Excellent healthcare package for you and your family
· Savings and Investment – 401(k) match
· Unlimited Paid Time Off
· Paid Parental Leave
· Online Legal Services (Rocket Lawyer)
· Financial Planning Services (Origin)
· Discounted Pet Insurance (Embrace Pet Insurance)
· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
· Health and Wellness Reimbursement Program
· Travel Discounts
· Educational Resources - Career & Personal Development Program
· Employee Referral Bonus Program
· We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
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