Job description
Company Description
A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.
Our employees live the company values every day:
- Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
- Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
- Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
- Win The Right Way: We see organizational integrity as the foundation for how we operate.
- Embrace Change: We innovate and constantly evolve.
Job Description
This is an exciting opportunity to join A Place for Mom to lead a team of Inside Sales Managers who manage a remote team of Welcome Advisors (WAs). Welcome Advisors (WAs) are inside sales representatives, who operate in a call center environment, responsible for delivering initial consultations with families on senior care options, referring senior living communities and homecare agencies that match their needs, and passing on high quality details about the family search to our community customers and follow-up sales teams. This role requires a combination of analytical and sales skills, a commitment to delivering a seamless consumer experience, and the ability to work cross functionally with other divisions within our organization to maximize outcomes and drive company success.
- Supervise assignment of salesforce compensation, targets and other sales incentives
- Drive sales to achieve move-in goals each month and quarter for inside phone sales team
- Manage and lead team to deliver funnel metrics that meet or exceed expectations, utilizing multiple reports in multiple systems
- Lead and support Regional Manager Team that are the direct leaders to each WA region team
- Direct the evolution of sales territories as the sales teams grow
- Monitor and analyze sales performance; support sales management in achieving goals
- Oversee sales reporting accuracy and distribution
- Recommend revisions to existing reports and assist in the development of new reporting tools as needed
- Build salesforce growth scenarios and work closely with senior management to refine long-term strategic plans
- Coordinate sales forecasting, planning, and budgeting processes with Finance and HR
- Help manage/resolve customer complaints directly and in coordination with customer account teams
- Manage customer relations including conference brand calls, webinars, and customer meetings
- Hire, recruit, train and coach Regional Managers and Welcome Advisors
- Manage HR issues (LOA, Exits, New Hires etc.)
- Work with all departments on implementing new systems, programs, process/protocol changes and test pilots
- Collaborate with the development team to implement new sales technology features
- Collaborate with the learning and development team on sales team training material and implementation
- Quarterly overnight travel required for divisional and organizational sales meetings, with additional local travel to visit our community customers in the market
Qualifications
- Four year college degree from an accredited institution
- Senior leadership experience in a call (sales) center environment required, with a thorough understand of call center based metrics and KPI’s.
- 10 years of progressively responsible sales and sales management experience in a B2C or SMB sales environment
- Proven track record of consistently exceeding sales targets and funnel KPIs
- Strong problem solving skills, analytical capabilities, and collaboration skills
- Ability to manage projects with multiple tracks as a high-energy leader
- Excellent customer service including the ability to train and inspire teams’ members
- Ability to work with multiple customers (families and communities) to achieve sales goals
- Ability to develop clear action plans and drive processes with numerous interdependencies
- Excellent written and verbal communication skills, strong presentation skills
- Ability to work a flexible schedule including nights and weekends
Compensation:
- Base Salary Range - $150,000-$173,000
- On Target Earnings: $210k-242k
- Benefits:
- 401(k) plus match
- Health insurance
- Dental insurance
- Vision Insurance
- Paid Time Off
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Additional Information
A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.
If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.
All your information will be kept confidential according to EEO guidelines.
A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
