Job description
At Counterpart Health (CPH), we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant (CA). By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.
We are seeking a highly skilled and experienced Vice President of Operations to lead and scale several external-facing teams critical to customer success and provider enablement. As we expand our footprint across new markets, you will play a vital role in ensuring consistent, high-quality implementations and ongoing experiences for our customers and clinician users—driving operational excellence, customer delight, and performance outcomes. You will report to the CEO of Counterpart Health and be instrumental in building the infrastructure, playbooks, and teams that support our mission of empowering clinicians with data-driven insights to drive value-based care outcomes.This is a hands-on, entrepreneurial role suited for someone who thrives in ambiguity, takes initiative, and loves building from scratch.
As a Vice President of Operations, you will:
- Scale and lead critical operational functions including customer implementations and integrations, provider network development and engagement, clinician training and onboarding, program management, and longitudinal account support.
- Build and lead the new program management function, aligning internal teams and customer stakeholders to deliver smooth, timely, and scalable implementations.
- Develop – from the ground up – and optimize systems to improve the efficiency, consistency, and quality of service delivery; identify areas for process optimization and implement strategies to streamline operations.
- Partner with product and clinical teams by building feedback loops from the field, ensuring implementation and support functions, along with the CA platform itself, align with evolving customer and clinician user needs.
- Establish infrastructure and workflows for ongoing clinician engagement—including onboarding, training, performance monitoring, and issue resolution.
- Represent CPH externally, building and nurturing executive-level relationships and serving as a point of escalation as issues arise.
- Define and monitor KPIs for implementation success, clinician adoption, customer satisfaction, and operational efficiency; use these insights to inform continuous improvement.
- Contribute to executive strategy and OKR setting, translating company-wide objectives into operational roadmaps that deliver measurable results.
- Collaborate closely with shared services, including legal, finance, compliance, HR, and technology to ensure alignment, compliance, and strategic integration across the company.
- Build, mentor, and retain a high-performing team, fostering an accountable and mission-driven operating culture grounded in agility, empathy, and results.
Success in this role looks like:
- You have built and implemented scalable processes and infrastructure that support rapid expansion while maintaining high service quality, ultimately leading to the seamless and consistent execution of end-to-end implementations across new markets.
- You have developed strong operational partnerships with internal and external stakeholders, especially clinical users allowing for data-driven decision-making and continuous iteration based on outcomes and customer feedback.
- You have built a well-led, high-performing team that operates with a shared sense of purpose and accountability.
- You have taken initiative and rolled up your sleeves to creatively solve complex problems.
You should get in touch if:
- You have 12+ years of experience in healthcare operations, ideally in healthtech or value-based care enablement. You understand provider enablement, healthcare IT, and value-based care models.
- You have led complex, cross-functional teams and have demonstrated the ability to design and optimize operating models in dynamic environments.
- You are a process-driven, systems thinker with experience scaling teams and workflows in an early-stage, high-growth company.
- You have led customer implementation, provider engagement, or account management functions and have directly engaged physicians and clinical teams.
- You bring a high degree of emotional intelligence and thrive in navigating ambiguity while coaching teams through change.
- You are mission-aligned, resourceful, and energized by the opportunity to make healthcare work better for patients and clinicians alike.
- You thrive in a fast-paced, scrappy environment and are excited by the prospect of building something from the ground up.
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians’ workflows to help support the earlier diagnosis and management of chronic conditions.
Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.
With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.
Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
