Job description
IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below.
You don’t need to type all the information in the application form, upload your resume first and see the magic!
If you are interested in the job, click APPLY TO POSITION.
\*\*\******************************************************************
CPT-9553 Virtual Receptionist & Administrative Assistant
REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior or Senior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: PST
SHIFT HOURS: 9:00 AM – 5:30 PM Pacific Time
SHIFT DAYS: Monday to Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A
We are seeking a highly organized, reliable, and customer-focused Virtual Receptionist & Administrative Assistant to join our team. This role is primarily responsible for answering and managing calls and texts, handling light administrative duties, and supporting scheduling and CRM tasks. The ideal candidate will be proactive, tech-savvy, and committed to delivering excellent customer service with long-term dedication.
RESPONSIBILITIES:
- Answer incoming calls via RingCentral, transfer calls, and ensure no calls are missed.
- Respond to and manage incoming text messages professionally and promptly.
- Perform light administrative tasks, including:
- Email management (sorting, responding, forwarding, and organizing).
- Calendar management (scheduling and rescheduling appointments).
- Sending reminders to clients and team members.
- Assisting with minimal scheduling tasks for field staff.
- Utilize a CRM system (ServiceTitan, ServiceBridge, or similar) to:
- Dispatch service technicians.
- View and manage schedules.
- Update client information and service notes.
- Assist with light task/report writing (training provided).
- Collaborate with the team to ensure smooth daily operations.
- Maintain professional communication with clients and internal staff.
QUALIFICATIONS:
- Proven experience in receptionist, customer support, or administrative roles (virtual experience preferred).
- Familiarity with CRM platforms (ServiceTitan, ServiceBridge, or similar).
- Strong phone etiquette and ability to handle multiple calls/messages simultaneously.
- Excellent written and verbal communication skills in English.
- Ability to work independently, manage time effectively, and handle confidential information.
- Tech-savvy with experience using communication tools such as RingCentral, email platforms, and cloud-based software.
- Willingness to learn new tools and processes.
Preferred Skills:
- Previous experience with service-based companies (e.g., construction, home services) is a plus.
- Knowledge of dispatching procedures and customer scheduling workflows.
Additional Information:
- Long-term commitment preferred.
- Training provided for specialized tasks and software.
- Competitive hourly rate based on experience.
- Performance reviews are conducted annually with potential for rate increases.
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!
